|
Gallup set out to find a measuring stick. A simple and
accurate way to compare the strength of one
workplace to another.
According to Gallup, measuring the strength of a
workplace can be simplified to 12 questions.
Developed by sifting through the answers of a million
employees to 100 million questions, these 12
questions were found to measure the core elements
needed to attract, focus, and keep the most talented
employees.
Those employees that will drive
positive
business outcomes on four different measures;
productivity, profitability, employee retention and
customer satisfaction.
1. Do I know what is expected of me at work?
2. Do I have the materials and equipment I need to
do my work right?
3. At work, do I have the opportunity to do what
what I do best every day?
4. In the last seven days, have I received recognition
or praise for doing good work?
5. Does my supervisor, or someone at work, seem to
care about me as a person?
6. Is there someone at work who encourages my
development?
7. At work, do my opinions seem to count?
8. Does the mission/purpose of my company make me
feel my job is important?
9. Are my co-workers committed to doing quality
work?
10. Do I have a best friend at work?
11. In the last six months, has someone at work
talked to me about my progress?
12. This last year, have I had opportunities at work
to learn and grow?
Much of the power of these questions lies in the
wording. Notice that many of the questions contain
an extreme. Ex: ...best friend, ... best
every day. When worded like this it is much more
difficult to grade a 5 on a 5 point scale. Also notice
that there are no questions on pay or benefits. It
doesn't mean that they are unimportant, just that
they are equally important to all employees. They
are in effect the greens fees.
|
