Rumor Mill
We understand that there are a few rumors flying
around that needs a little explanation, truth, and/or
response... so here we go.
?I heard that you walked away from the
Lutheran
camps and your contract with them, thereby leaving
money on the table that you didn?t care about?
The real story is that we had a secondary contract
to finish the accounting extract module in
CampTrak. We tried but could not deliver a good
system, in time - even though we tried hard.
Still, we continued to work on the module and even
put a
beta version our for camps to test and give us
feedback, but not in time to collect on the contract.
We have great relationships with many Lutheran
camps still, and we hope to continue and improve
those.
?CampTrak doesn?t offer online
registration?
We do offer online registration and other online
services. Our service is different than other online
registration systems because we don?t actually ?sell?
a bed, we take registration information and
automatically load it into CampTrak.
?CampTrak support is going away? Not a
chance!
?There will be no more new development in
CampTrak? Wrong again! We have been
working all year on performance issues, wish list
items, and a brand-new version that uses Microsoft
SQL Server as a back-end database.
?CampTrak support is slow and doesn?t care?
We do care, and we care about getting faster
and better. To that end we recently added Marcel
Snow from Luther Point as a support person (watch
for a future newsletter to explain her efforts and the
training she will be offerring soon). She will
be handling most support and training for the main
CampTrak software.
?Support response is always ? ?watch the
videos?? We don?t intend for it to seem that
way. Our objective is to help with the current issue
and encourage users to watch the videos and use
the F1 key to help avoid future issues.
?We don?t want to bother you with little
requests? Many issues can be assisted with
very short emails or phone calls. Wish list requests
should be emailed in, no matter how small, to us so
we can add it to our list.
?My staff is often complaining about CampTrak?
I hope that this is only noticeable because they don?t
say much when it is going great. But we are now
going to schedule a series of training sessions to give
those people, and anyone who needs it, a place to
start becoming successful and satisfied with
CampTrak.
?CampTrak Support needs to be more timely,
friendly, and available? We hear you, we are
sorry, and Marcel is
going to help us get there, we are committed to
improvement.
Send in your favorite rumor for us to address
