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Where Virtual Desktops Meet Real Business April 2010

Leostream News and Events for April 2010

On April 5th, we announced the general availability of Connection Broker 6.4. Highlights of this point release include support for SQL Server 2008, greater flexibility for policy-based resource assignment, pool threshold monitoring via SNMP and syslog servers, and more granular control over the look-and-feel of the Leostream Web Client and Administrator Web interfaces. Read the 6.4 press release and release notes to learn more.

eWeek's Cameron Sturdevant came out with an in-depth review of Connection Broker 6.3 , including this slideshow of Leostream in action and an analysis of the current state of the VDI marketplace.

In recent customer news, we showcase successes in the financial services arena with this story, describing our connection management solutions for several major international banks serving tens-of-thousands of users. This story describes how Portugal Telecom is using Leostream to provide hosted desktops to 5,000 contract and temporary workers in PT's call centers.

Dan Kusnetzky, in his Virtually Speaking blog , shares our point-of-view on the recent "protocol war" that's been brewing with the introduction of soft PCoIP, RemoteFX, and HDX/ICA. And Alessandro Perilli covers the 6.4 release at virtualization.info.

This month's installment in our new series of step-by-step, scenario-based implementation guides, Delivering Persistent Desktops and Citrix XenApp Applications, shows you how to set up an environment to broker desktops and XenApp sessions using RDP, ICA and Wyse thin clients. This ongoing series is based on our customers' production HVDI deployments. You can find all of the tutorials on our training page. We will present a different scenario every month.

Connection Broker 6.4 Now Available

On April 5th, we announced the general availability of Connection Broker 6.4. This point release builds upon the Connection Broker's flexibility for heterogeneous environments and ease of deployment with the following:

  • Updated SQL Server Support:The Connection Broker now fully supports external databases stored in Microsoft SQL Server 2008.

  • Optimum Branding and Custom Web Browser Look-and-Feel: Custom logos and favicons can be specified on the Leostream Web Client and Administrator Web interfaces, allowing for seamless appearance and greater branding control. Leostream Connection Broker “skins” provide additional controls to specify colors used on forms, including all text and links.

  • Greater Flexibility for Resource Assignment:
    • Policies: Desktop Filters can now be applied across all pools in a policy or on a pool-by-pool basis, providing fine-grained controls over which desktops are offered to each user.
    • Authentication: Policies can be assigned to users based on advanced LDAP filter expressions, providing policy assignment based on the user’s membership in multiple authentication server groups.
  • More Powerful Monitoring Capabilities: New logging events allow SNMP servers and syslog to be used for tracking pool thresholds and Leostream Connection Broker metrics. System administrators are instantly alerted when pool levels reach lower thresholds.

Read the Connection Broker 6.4 Press Release Here

eWeek Reviews Connection Broker 6.3

Cameron Sturdevant, director of the eWeek Test Labs, recently tested Connection Broker 6.3. Sturdevant found that "the Leostream Connection Broker fits into the broader VDI implementation as a virtually transparent facilitator for end-user access. For desktop administrators, it is a powerful ally in melding policy, usage and authorized access in a single, easily managed tool."

Speaking about the reasonably complex process of setting up VDI in general, he continues: "desktops and desktop template systems in my VMware vSphere environment must be identified, users must be authenticated, and a variety of policies governing persistence and maintenance must be defined. While there are a lot of policies and procedural decisions that must be crafted in the Leostream Connection Broker, they are not extraordinarily more involved than what would be needed in a stand-alone implementation of VMware View 4 or a Citrix environment."

"The amount of setup and policy development time has almost nothing to do with technology and everything to do with 1) the highly personalized nature of desktop systems and 2) the fact that life cycle issues - which are easy to ignore in server virtualization - are front and center for virtual desktop implementations. The Leostream Connection Broker makes it fairly easy to translate the intensely important questions of what happens to a virtual desktop when a user is finished with it for the day into actionable policy. I was able to easily assign persistent desktops to high-value users while pools of desktops used by routine knowledge workers were reverted to a pristine snapshot at the end of the day.

Read the eWeek Review of Connection Broker 6.3 Here

View the eWeek Slideshow of 6.3 in Action Here

Leading Global Financial Services Firms Deploy Leostream for VDI Success at Scale, in Production

We recently announced that four of the world's largest financial institutions have used the Connection Broker to deploy large-scale hosted virtual desktop infrastructure (HVDI). This story shows how these organizations scaled their HVDI effectively and overcame a wide range of challenges, including delivering a uniform end-user experience across disparate environments, data loss prevention, enablement of unique remote access capabilities, and maximizing the ROI of existing technology investments.

Four banks and investment firms are profiled, some of which are using Leostream to provide remote desktop access to more than 10,000 users. The profiles show Leostream integration capabilities for widely heterogeneous technologies, including Sun ALP/SRSS, Citrix XenApp, Linux, and VMware.

Read the Leostream Financial Services Press Release Here

Portugal Telecom Deploys 5,000 User VDI Environment

Portugal Telecom (PT), the largest telecommunications provider in Portugal, with additional operations in Europe, South America, Africa, and the Caribbean, recently deployed the Connection Broker to connect 5,000 end-users at its call centers to virtual desktops.

Based on the success of this deployment, PT turned to a hosted VDI model to solve a problem it was facing in its call centers. These operations have a large number of workers, and head count rises and falls dramatically depending upon marketing campaign activities and support staff requirements. Additionally, when a new marketing campaign is set to launch, IT may only have a week or two to set up hundreds of desktops and perhaps thousands of accounts for the subcontractors who handle the phones.

Leostream now underpins a highly flexible environment that allows PT IT managers to provision and decomission Windows and Linux virtual desktops in hours instead of weeks. PT now plans to extend the solution and replace all of its desktops, eventually covering all 9,000 end-users at the organization in its hosted virtual desktop infrastructure (VDI).

Read the Portugal Telecom Press Release Here

Download the Portugal Telecom Case Study Here

Virtually Speaking's Dan Kusnetzky on the Protocol Wars

With the advent of soft PCoIP, RemoteFX, HDX/ICA, NoMachine NX, and many others, it seems that every vendor is trumpeting their own viewing protocol as an ideal solution. To be sure, each has advantages and disadvantages, but the truth is, there is no clear, decisive winner among the current vendor offerings. Instead, they offer, at best, two of the following three things:

  • Low bandwidth requirements
  • Low computational requirements and high scalability
  • High quality end-user experience with responsive multimedia

Read More in Dan Kusnetzky's Virtually Speaking Post Here

Leostream Tutorial: Delivering Persistent Desktops and Citrix XenApp Applications

At Leostream, we've recently created a series of detailed implementation guides based on real-world use cases that we see with our customers. You can view the entire collection on the Leostream training page under "Tutorials." We'll present a different one every month for the next few months.

This month we guide you through a Connection Broker setup that uses XenServer, AD, RDP, and ICA to provide end users with a persistent Windows XP desktop and applications published in a Citrix XenApp farm. End users access their desktops and sessions via Wyse V10L thin clients. This tutorial builds an environment similar to that of one of our major financial services customers. It takes a step-by-step approach to using the Connection Broker to build an hosted VDI that meets the following requirements:

We want to know

Here’s what you have

What type of desktops are you managing?

Virtual Machines hosted in Citrix XenServer

What type of desktop pool structure do you want to use?

One pool that contains all the VMs hosted in the XenServer that are running a Microsoft Windows XP operating system

Is this a persistent or non-persistent pool, i.e., should the user be permanently assigned to the desktop after they log in the first time?

Persistent, i.e., When the user first logs in, assign a desktop from the pool. Then, keep the user permanently assigned to that desktop

Are you publishing any applications?

Yes, applications are published in a Citrix XenApp farm

What system do your users authenticate against?

Microsoft Active Directory

What remote viewer protocol will your users use?

Microsoft RDP for the desktops, Citrix ICA for the applications

How is the desktop’s power state managed?

The VMs is always powered on, however a user can manually restart their VM

What client device do users have?

Wyse V10L thin clients (Note: Not all firmware versions of this thin client support the restart option.)

View the Leostream Tutorial Here

Moving to Hosted Virtual Desktops? Learn How to Make the Most of Your Existing IT Investments

The promise of virtualizing end user resources in the data center is tremendous. The potential benefits include:

  • Reduced desktop provisioning and management effort
  • Hardware independence
  • Improved data security and regulatory compliance
  • Reduced down time

In order to build a successful hosted infrastructure for desktops and other end user resources, you need to be able to integrate security, network management, and other critical systems into the hosted virtual desktop infrastructure. This short Leostream Whitepaper explains how a vendor-independent, heterogeneous connection management approach is key to making virtual desktops a reality for large, diverse, end-user organizations.

Download the Leostream Whitepaper Here


 Leostream Events


June 15 - 17: Visit Leostream at BriForum in Chicago

Leostream is pleased to be sponsoring BriForum for the second year. We'll be demoing the Connection Broker's advanced integration and management capabilities, and discussing our solutions to real world VDI problems.

BriForm is the leading event for independent, advanced technical information and expert strategies for hosted virtual desktops.

Click Here to Register for BriForum 2010


 Third-party Reviews of the Connection Broker


Looking for Independent Reviews of the Connection Broker? Check Out These Reports by Xtravirt, the Butler Group, and the 451 Group

Xtravirt, "the Virtualization Knowledge Portal," and a British consultancy in virtualization technologies, recently published a white paper providing an overview of VDI and connection brokers. It goes on to discuss Leostream and provides a table of some of the Connection Broker's product features

Download the Xtravirt White Paper Here

Butler Group Analysts Stephen Mann and Chandranshu Singh recently reviewed the Connection Broker and published this Technology Audit with the findings, including:

  • Multiple platform and hypervisor support
  • Multiple protocol support
  • Comprehensive policies for end-users and machines
  • Easy integration with SSL VPNs, directory, authentication, and other systems 

Download the Butler Group Report Here

451 Group analyst Rachel Chalmers discusses the merits of the Leostream Connection Broker, saying "the special magic Leostream brings to server-hosted desktop virtualization is support for many hypervisors, delivery models, back ends, protocols, in-place components and clients. To put it another way, it's the perfect choice when all you need is a connection broker that will drop in and play nicely with the datacenter, virtualization and desktop infrastructure you already have."

Download the 451 Report Here

New In This Issue

Analyst Reviews of the Connection Broker

Demos & Resources

Looking at VDI? View our on-demand Webinar to learn more about how to select the right connection broker.

Ready to Test? Sign up for your free 30-day trial here.

Need more Resources & Training?

Learn how to set up the Leostream Connection Broker with VirtualCenter/vSphere and Active Directory.

More tips on set-up, configuration, and troubleshooting from the Leostream Knowledge Center.

Partners

Leostream is a certified partner of:

     Leostream's VMware Partner Page       Leostream's VMware Partner Page

Citrix Ready Microsoft

View all of our technology and channel partners here.

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