Billing and medical records staff are the ultimate support staff - they work hard behind the scenes so that the "visible" staff (the front desk, technicians and doctors) can run without a hitch. We greatly appreciate the wonderful women who support WEC in Billing and Medical Records. They deserve big kudos for keeping those charts juggled and dealing with difficult insurance companies - and helping our patients understand those frustrating and confusing statements! We asked our girls to answer a few questions to help us get to know them a little better. We hope you enjoy getting to know them too!
Tell us a little bit about yourself.
Julie: Well, I grow up in Pontiac, MI till I was twelve. Then we moved to Highland, MI. I went to Milford high school. Oh the teenage years. Sweet!! I was married at twenty five and have a beautiful daughter Kaitlen. Unfortunately, divorced some years later. I worked at two nursing homes: Avondale nursing home in Rochester and Lourdes nursing in Waterford. Between the two places I worked as a nurse aide for eleven years. I really loved helping and taking care of people.
Bonnie: I grew up in Clarkston and graduated from Clarkston High School. I attended Baker College. I am "happily divorced" and have two children and four grandchildren. My hobbies are cross stitching, gardening, working on cars and playing with my grandkids.
Jayla: I grew up in Flint, MI. I'm married and I have one little girl.
What lead you into this job?
Bonnie:I was referred by a former co-worker of an opening at Wilkinson Eye.
Jayla:I was moving to the area.
What do you like most about working at WEC?
Julie: I have had the pleasure of working at Wilkinson Eye Center for going on twelve years. It really has gone by fast. I really have been blessed and very fortunate to be working here. I really enjoy my job, responsibilities and working with the employees here at Wilkinson Eye Center. We really have the best Dr's here. Also, the best of employees...we all make a compassionate and dedicated team!!
Bonnie: What I like most about working here is that you feel like you count.
Jayla: The caring people.
What does your job mean to you?
Julie: Meeting, and helping, and building relationships with patients.
Bonnie:Being a medical biller gives me a great sense of accomplishment.
Jayla: Processing claims quickly and being compassionate to the needs of our patients in regards to their out-of-pocket expenses. Times are hard for everyone so we try to work with the patient to come up with reasonable payment plans.
What is your biggest challenge, or what do you strive most to accomplish or achieve?
Julie: My goal is to achieve the best I can and know at the end of my day that I tried to accomplish that.
Bonnie: The biggest challenge is explaining medical/vision benefits clearly so the patients understand how their insurance processed their visits.
Jayla: The biggest challenge is staying up to date with all the changes that insurance companies make. We strive to process claims as quickly as possible so that if there are any out-of-pocket expenses the patient will know as soon as possible.
What do you look forward to for the future of WEC?
Bonnie: I look for WEC to continue being a strong force.