Volunteer Spotlight
Grace Norberg

1. How long have you been working with 2-1-1 Big Bend?
I've been volunteering with 2-1-1 for a little over a year now. I was a part of the summer training class of 2010, and have been involved ever since. I finished my 200 hour commitment in April but have continued to volunteer, because it's what I love!
2. What do you like best about working at 2-1-1 Big Bend?
I love knowing that I've helped so many people that call into 2-1-1's hotlines, with things such as finding a job, getting help with their rent or utilities, or just having someone to listen to them when they're going through a tough time.
3. What have you learned in your work here that has been personally or professionally helpful?
I've learned that often people are just looking for a non-judgmental, sympathetic person to just listen to them, rather than try to give advice. In the future I hope to be a counseling psychologist, so I feel this is a valuable lesson to learn.
4. What is one thing you would want people to know about 2-1-1 Big Bend?
I want people to know that 2-1-1 is a great resource for a large variety of things, and no matter who you are, calling one of our hotlines can potentially help you. For example, 2-1-1 can help you find a low-cost dentist, a cancer support group, a grief counselor, places to donate to, free birth control, and much more.
5. Finally, tell us one 'fun thing' about yourself!
I just got elected Volunteer Representative to the 2-1-1 Board of Directors, and though I might not know anything about balancing accounts (especially my own) or fundraising (lemonade stand?), I am ready to be the voice of the volunteers and help in any way I can!
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