On Thursday, February 9, 2012 customer service expert Bill Drury will present a workshop entitled, "A Passion for Service" (How to Win Customers and Reduce Lost Sales). From 1985 until 1990, Drury was the National Training Consultant for the Zig Ziglar Corporation. He speaks, trains, and travels extensively, and has proven to be one of the most effective and entertaining speakers in the industry.

We've heard fantastic feedback about this program! Bill's lively presentations and DVD program instruct over 20,000 people each year! Subjects Bill will cover include: Who really signs your paycheck; Stay motivated; Make a great first impression; Create a vision for service; Communicate respect to every customer; Personalize your service; Listen; Handle the irate customer; Overcome stress and burnout; Handle the ten most difficult customers.

Some Customer Service Facts: 7 out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact; 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them; 97% of all companies never formally train employees in the simple art of customer retention.

SEATING IS LIMITED -- FOR YOUR CONVENIENCE TWO IDENTICAL PRESENTATIONS ARE OFFERED

 8:30AM -11:30 Session One              1:00PM - 4:00 Session Two

Your investment is only:           One attendee          Five or more

Chamber Member Registration     $89 each              $79 each

Chamber Member Registration     $99 each              $89 each 

(after 2/2)                                                                   

Non-Member Registration           $199

For Registration or information, submit registration form or call the Bethlehem Chamber of Commerce, 518-439-0512

"He knows what he's talking about! He has an excellent style of delivery! Your people and your company will be better off after hearing Bill Drury!"

                                                       Zig Ziglar

For more information or a free MP3 demo, please visit www.apassionforservice.com

26th Business Climate Survey

Attention Chamber Members

In the past few days, the 26th Business Climate Survey conducted by Marvin and Company, the local chambers and the University at Albany School of Business has been mailed to over 13,000 members representing 10 Chambers. This year an online survey is available for your responses if you choose not to return the mailed survey. To reply to the survey online, please use the following link:

 http://www.zapsurvey.com/Survey.aspx?id=ea042407-609d-4309-b937-23fb1fb6c34f&cid 

If you are unable to click on the link provided, simply copy and paste the address in your web browser. 

SPACE FOR RENT

 Newly Remodeled, 1,100 sf located at 10 Hallwood Rd. ( behind Post Office).

Call 598-3434 for details.

Duplex for Rent

Swift Builders has a 2 Br, 1.5 bath duplex for rent on Foxfire Lane in Glenmont. Available for 1/1/2012. Contact Greg Swift at Swift Builders - 439-4663 or 421-4734.

Perfect Blend Cafe will host live music on Friday, Dec. 16th with "The Wheel" (rock 'n roll) and Friday, Dec. 23rd with "Playin' With Fire Band" (acoustic show). Admission is free and will begin at 7pm. 

The Delmar Community Orchestra, under the direction of Michael Blostein, will present a Holiday Concert on Monday, Dec. 19th at 7:30pm at the Bethlehem Town Hall. The concert will include classical selections, show tunes, and holiday favorites, is free and open to the public. For more information about the Orchestra, please visit their website, www.delmarcommunityorchestra.com.  

Community Christmas Day Dinner, Sunday, Dec. 25 from 1:30pm sponsored by the First United Methodist Church, the Town of Bethlehem Senior Services, many area churches, organizations and individuals. The turkey and ham dinner is open to all Town of Bethlehem residents who wish to participate. The festivities will be held at the First United Methodist Church on Kenwood Ave in Delmar. There is no fee for the dinner, however a goodwill offering will be accepted. Transportation for Town of Bethlehem seniors, aged 60 and over, will be provided by the Bethlehem Senior Transportation Service. for more information, meal and/or transportation reservations, call Elizabeth at Bethlehem Senior Services at 439-4955 #1176. 

Tribute and Celebration- Please join to honor Bethlehem Town Supervisor Sam Messina on Thursday, Dec. 29 at Bethlehem Town Hall auditorium from 4:30 - 7pm, with light refreshments and speakers at 6pm. The public is invited. (Funded by non-public support)  

The Albany Figure Skating Club is happy to announce a Learn-to-Skate program starting January 8th at the Albany Academy Field House in Albany. this is a 7 week program where skaters ages 3 and up, at any level can come learn how to skate from certified coaches. For more information check out their website: www.Albanyfsc.org or contact Stephanie Hunter at IceSkateSHunter@gmail.com.  

For more community events visit our website.

Help Wanted

Delmar Place is currently seeking reliable candidates for openings in their Resident Care Department. They are looking for LPNs for 7am-3pm shifts and Med Techs for 11pm-7am shift. Interested candidates should apply online at http://www.delmarplace.com/careers/ or in person at 467 Delaware Ave, Delmar, NY. 

The Mohawk Hudson Land Conservancy seeks a part-time (30 hrs) individual responsible for coordinating a membership development/outreach program to secure the financial resources needed to support the Conservancy's land protection work in Albany, Schenectady and Montgomery counties. Visit their website, www.mohawkhudson.org, for a complete description.