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The OperationsInc Navigator
August 4, 2011

Greetings!

The Navigator is published every other week and is filled with the latest HR related news, practical tips, answers to our reader's questions and a whole lot more! We welcome your participation in the makeup of this periodical. Send your feedback, ideas and input to:

enewsletter@operationsinc.com

In This Week's Edition...
  • Directing you to HR Solutions
  • Training & Development Services
  • Mid-Year Job Forecast Provides Encouraging Outlook for U.S. Job Seekers
  • Connecticut Becomes First State to Mandate Paid Sick Leave
  • What's on Your Mind?
  • Searching for Inspiration? A Few Words of Wisdom...
  • Ask Yourself...
  • Legal Disclaimer

  • Training & Development Services
    Heather

    Have you seen our latest list of Training and Development Courses being offered in August and September? We invite you to learn more about all of our Training Courses led by Director, Heather Trotta.

    Click HERE to learn more and to view our August Calendar or contact Heather directly at: 203-322-0538 or Training@OperationsInc.com


    Mid-Year Job Forecast Provides Encouraging Outlook for U.S. Job Seekers
    customer service

    A recent survey reports that employers remain positive in their hiring expectations for the remainder of 2011 despite ongoing concerns over threats to economic growth. Nearly half of employers (47 percent) plan to hire new employees from July through December, up from 41 percent in 2010. The top three functional areas for which businesses plan to hire first are those on the front lines with customers and those driving innovation. More specifically:

    • Customer Service - 23 percent
    • Information Technology - 21 percent
    • Sales - 20 percent


    Connecticut Becomes First State to Mandate Paid Sick Leave
    sick

    Having already passed the state House of Representatives and the Senate, a bill mandating certain employers to provide paid sick leave to their workers was signed by Gov. Dannel Malloy on July 1, making Connecticut the first state in the country with such a law. The Senate on May 25 voted 18-17 in favor of the bill, followed by the House's approval with a 76-65 vote on June 4. The Act is set to take effect on January 1, 2012. The legislation requires businesses in the service industry with 50 or more employees to allow their workers to earn one hour of sick time for every 40 hours worked. Manufacturers and nonprofits are exempt from the legislation.


    What's on Your Mind?

    Because we want to best serve our readers, we feature a segment of our Newsletter where you can submit questions directly to our OperationsInc professionals. Do you have a question related to the management of the Human Resources function? Email it along to enewsletter@operationsinc.com. The best ones will make it into a future newsletter, along with the answer... and those that don't get published will still receive a response.

    This week's question:
    -Do workers have the right to be accompanied at a disciplinary hearing?

    --- HR Manager, Public Services

    Answer:
    In the case of a union environment this would be defined by the Collective Bargaining Agreement (CBA). In a non-union situation rarely if ever would a company allow "representation" to be present in such a meeting. Seek out a professional's advice before saying yes or no as extenuating circumstances may come into play.


    Searching for Inspiration? A Few Words of Wisdom...
    compass


    "Define your business goals clearly so that others can see them as you do."

    - George Burns


    Ask Yourself...
    OI

    How Strong Is Your HR Backbone?


    Legal Disclaimer

    Information provided in The OperationsInc Navigator is researched and reviewed by the HR experts at OperationsInc. The information in every issue of The OperationsInc Navigator is in part gathered via information available in the public domain, as well as in part the original, copyrighted work of OperationsInc and is protected under U.S. copyright laws. As such, you may not reprint or publish in any format any article or portion of article The OperationsInc Navigator without the express permission of OperationsInc.

    OperationsInc provides the information in this e- newsletter for general guidance only. The information provided herein should not be used as a substitute for consultation with professional human resources, legal, or other competent advisers. Before making any decision or taking any action, you should consult a professional adviser who has been provided with all pertinent facts relevant to your particular situation.

    We encourage you to pass along any issue of The OperationsInc Navigator by forwarding it to friends and colleagues.


    Directing you to HR Solutions
    Direction

    INTERVIEW QUESTION OF THE WEEK

    Each Newsletter we will publish an interview question which hiring managers can utilize to better qualify candidates for hire, along with our analysis of the answers you may receive and their meaning.

    This Week's Question
    - What motivates you?

    GAUGING THEIR RESPONSE ---
    The response here will vary from type of candidate to type of candidate. Sales related folks for examples should ideally give answers focused on compensation. Others may talk of making clients (internal and external) happy by virtue of solid work and results. Either way we benefit greatly as employers when we know what makes someone motivated. As always probe for more details and depth.

    HR Best Practices Tips

    --Establishing successful wellness programs

    Whether it be our desire to have a healthier workforce (and reap the benefits as such) or perhaps our goal of getting ahead of potential incentives we could realize if Obama-care is in place in the coming years, implementing wellness programs is a good thing. Look to your benefit's broker and the carriers as a solid starting point as both can and will offer advice and even programs, many times at no cost. They can then also help define the programs that work for you.

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