The OperationsInc Navigator
May 12, 2009

Greetings!

The Navigator is published every other week and is filled with the latest HR related news, practical tips, answers to our reader's questions and a whole lot more! We welcome your participation in the makeup of this periodical. Send your feedback, ideas and input to:

enewsletter@operationsinc.com

In This Week's Edition...
  • Directing you to HR Solutions
  • Working Moms are Burned Out in Tough Economy
  • Managers & Support Staff Not In Sync on Top Rewards
  • What's on Your Mind?
  • Searching for Inspiration? A Few Words of Wisdom...
  • Ask Yourself...
  • Legal Disclaimer

  • Working Moms are Burned Out in Tough Economy
    Tightrope

    A recent survey revealed that one third of working moms are burned out as they struggle to provide for their families in a tough economy. 30% of working moms whose companies have had layoffs in the past 12 months are working longer hours and 14% of working moms have taken on second jobs in the last year to help ends meet. 34% reported they are burned out. Increased workloads are impacting the quantity and quality of time spent with their families as nearly 19% of working moms said they spend two hours or less with their children each day.


    Managers & Support Staff Not In Sync on Top Rewards
    reward

    According to a recent survey, Managers & support staff are not in sync on top rewards. While supervisors rated job promotions and cash as the two most valued forms of recognition to administrative professionals, support staff favored a simple thank you and having their accomplishments passed on to senior management. The forms of recognition most valued by administrative professionals as ranked by Managers were as follows:

    • #1 - Promotion
    • #2 - Cash
    • #3 - Paid Time Off
    • #4 - Boss Shares Achievement With Senior Management
    • #5 - In-Person Thank-You
    The forms of recognition most valued by administrative professionals as ranked by support staff were as follows:
    • #1 - In-Person Thank-You (tied for first)
    • #2 - Boss Shares Achievement With Senior Management (tied for first)
    • #3 - Promotion
    • #4 - Membership to a Professional Association
    • #5 - Registration for a Conference or Seminar


    What's on Your Mind?

    Because we want to best serve our readers, we feature a segment of our Newsletter where you can submit questions directly to our OperationsInc professionals. Do you have a question related to the management of the Human Resources function? Email it along to enewsletter@operationsinc.com. The best ones will make it into a future newsletter, along with the answer... and those that don't get published will still receive a response.

    This week's question:
    "When I make a new job offer, what is the best way to determine the new employee's base pay?"

    --- Controller - Retail Co.

    Answer:
    In this market you need to look at three sources. The first is the salaries you are presently paying your staff in the same role or similar, as well as those you perceive to be at a similar level. The second is the job boards, which will show you what the market is bearing for similar roles. Lastly you can check the websites that specialize in publishing salary survey data.


    Searching for Inspiration? A Few Words of Wisdom...
    compass


    "Things may come to those who wait, but only things left by those who hustle."

    - Abraham Lincoln


    Ask Yourself...

    How Strong Is Your HR Backbone?


    Legal Disclaimer

    Information provided in The OperationsInc Navigator is researched and reviewed by the HR experts at OperationsInc. The information in every issue of The OperationsInc Navigator is in part gathered via information available in the public domain, as well as in part the original, copyrighted work of OperationsInc and is protected under U.S. copyright laws. As such, you may not reprint or publish in any format any article or portion of article The OperationsInc Navigator without the express permission of OperationsInc.

    OperationsInc provides the information in this e- newsletter for general guidance only. The information provided herein should not be used as a substitute for consultation with professional human resources, legal, or other competent advisers. Before making any decision or taking any action, you should consult a professional adviser who has been provided with all pertinent facts relevant to your particular situation.

    We encourage you to pass along any issue of The OperationsInc Navigator by forwarding it to friends and colleagues.


    Directing you to HR Solutions
    Direction

    INTERVIEW QUESTION OF THE WEEK

    Each Newsletter we will publish an interview question which hiring managers can utilize to better qualify candidates for hire, along with our analysis of the answers you may receive and their meaning.

    This Week's Question
    -- Tell me about a time when you received constructive criticism about a project at work. Who provided this feedback and how did you take it?

    GAUGING THEIR RESPONSE ---
    The success of your team in many cases can come down to how well they take feedback and even criticism. Their ability to embrace the feedback and use it to facilitate positive change is critical. Asking about a candidate's experience in situations like these will tell you something about their flexibility, willingness to change, desire to grow, etc.

    HR Best Practices Tips

    --How to create a more cohesive workplace
    Most of us are working with fewer people than before due to cutbacks. Further the workload each person handles is generally greater than before. That means we're spending more time in the office with one another. Looking at company events like trips to shows, sporting events and even bowling can help draw your teams closer together. Running a game night with Bingo, puzzles and even a trip to a local arcade call also get great results. Moving into areas where you can get groups you assemble to team up and compete overall will generate new cohesiveness in any workplace.

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