A recent study revealed that companies are unable to add full-time employees during periods of economic uncertainty often bring in professionals on a temporary basis. The following are the ten most prevalent project roles in the current economy:

• Credit and collections specialists
• Staff and senior accountants
• Mortgage specialists
• Help desk and desktop support professionals
• Development/programmer analysts
• Web Developers
• Bankruptcy/foreclosure attorneys
• Litigation paralegals
• Customer service representatives
• Administrative healthcare positions

According to body language experts, 85% of what you communicate is not with words, but rather through the tone of your voice, the way you sit and a wealth of other messages that your body involuntarily sends. With that in mind, the experts recommend these Dos and Don'ts on the art of non-verbal communication to benefit you in a job interview:

• Be real from the start - When you greet your interviewer, smile a real smile that engages your eyes, and offer a firm handshake.
• Watch the excess energy - Excess energy can get dissipated into fidgeting / a sign that you are nervous.
• What to do with those hands and arms - to come across as confident and unguarded, have your hands open and relaxed on the table.

Because we want to best serve our readers, we feature a segment of our Newsletter where you can submit questions directly to our OperationsInc professionals. Do you have a question related to the management of the Human Resources function? Email it along to enewsletter@operationsinc.com. The best ones will make it into a future newsletter, along with the answer... and those that don't get published will still receive a response.

This week's question:
"What items are generally included in an HR Audit?"

--- Office Manager, Public Services

Answer:
To start any good audit will focus on Compliance and then move to HR Best Practices. A mix of Federal and State laws dictate much of the compliance review, including insuring Labor Law Postings exist, are up to date and posted properly. A review of the employee files and their content tells a great deal about compliance and practices, as does a look at the Employee Handbook or what passes for a Policy and Procedure Manual. Lastly a good look at how the HR process works for new hires, terminations, performance management, payroll and administration is key.

"The world of achievement has always belonged to the optimist."

- Harold Wilkins

Information provided in The OperationsInc Navigator is researched and reviewed by the HR experts at OperationsInc. The information in every issue of The OperationsInc Navigator is in part gathered via information available in the public domain, as well as in part the original, copyrighted work of OperationsInc and is protected under U.S. copyright laws. As such, you may not reprint or publish in any format any article or portion of article The OperationsInc Navigator without the express permission of OperationsInc.

OperationsInc provides the information in this e- newsletter for general guidance only. The information provided herein should not be used as a substitute for consultation with professional human resources, legal, or other competent advisers. Before making any decision or taking any action, you should consult a professional adviser who has been provided with all pertinent facts relevant to your particular situation.

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