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October 2011

Caring Health Center Exhibits Strength Amid Chaos 

 

Since a powerful tornado devastated western Massachusetts on June 1, the city of Springfield has been on the path to recovery. The tornado, which touched down that day at 4:21 p.m., resulted in four casualties, countless injuries and significant damage to homes and businesses, including Caring Health Center, the primary care medical home for more than 40,000 patients who live in Springfield and its surrounding communities. Despite debilitating damage to the building, and personal losses suffered by employees, the health center sprang into action minutes after the storm to ensure that its doors would remain open to patients in need.  

 

"It has been over four months since the tornado hit, but some days it feels like it only happened yesterday" said Vanessa Washington, Clinical Services Director at Caring Health Center. "Thankfully, our staff members genuinely care about people and have the skills and character needed to bounce back, press forward and make a difference in the lives of our patients and community."

 

Less than 24 hours after the tornado hit, Caring Health Center launched a formal assessment of building damage and developed a plan of action for ensuring continuity of care for their patients. By Friday, June 3 it was decided that services would continue at the Center's smaller Forest Park location. This decision required coordination of clinical and support staff, technology personnel and equipment for telephone and computer set up, and swift notification to patients and the community-at-large about the temporary location change and new hours of operation. As Caring Health Center has not yet finalized their transition to electronic medical records, careful coordination of patient care was imperative since employees were denied access to the damaged site on Main Street where the Center's patient medical records are secured.

 

For three weeks, providers saw patients at the Forest Park site while efforts were underway to repair Main Street. When it was finally safe to enter the Main Street location, some staff provided patient care and support services while others simultaneously cleaned, restocked and prepared additional areas.

 

Further complicating the recovery was $1 million worth of damages to Caring Health Center's future site. The Center purchased a 45,000 square foot facility in 2007 to gain much needed clinical space. The new building, which was being prepared for substantial renovations before the storm, will add 12 dental operatories, two oral surgery suites, 30 medical exam rooms and a pharmacy. In addition, Caring Health Center plans to expand their behavioral health and preventive services and will add a Maternal Child Health Center with space devoted to pediatrics, prenatal clinics and a Wellness Center that will feature a teaching kitchen and fitness programs for the community. Freed-up space will be used to add ophthalmology and renal care to the Center's specialty clinics.  

 

Renovations to the new site began on October 6.

 

 

 

 

 

Who's Who: Arlington Duncanson, Caring Health Center
 

Arlington Duncanson is the kind of guy you want to have around when disaster strikes. His physical strength, calm demeanor and propensity for helping others is what made a potentially life-saving difference when Caring Health Center recently fell victim to a powerful tornado on June first. As Facilities Coordinator at Caring Health Center for the past three years, Duncanson has a history of being called upon for sudden emergencies: burned out light bulbs, plumbing problems and electrical issues top the list. But on the first day of June, he found himself in a much more demanding scenario.

 

Arlington had just finished installing new lighting in the waiting room of the Main Street clinic when his colleague called him over to look out the window. "I saw what looked to be trash flying around," explains Duncanson. Not more than 30 seconds later, the sound of the wind was deafening. It was clear that the health center was in trouble.

 

Duncanson's colleague had sent her son to wait in the car while she finished up her shift just minutes before. Duncanson could hear her screaming, "My son went outside! My son is in the car!" Without hesitation, both Duncanson and front-desk employee Eddy Correa ran out to retrieve her frightened 9 year old.

 

Arlington describes the scene: "The kid was huddled down in the car. We grabbed him and carried him back to the health center but by then the door had been torn off. The second entry door was broken, too. There was no one around because everyone had run to find protection by that point. I tried to enter the punch code to get in the back entrance, but my hand was shaking so badly that I had to use my other one to steady it."

 

Duncanson managed to get in and was frantically trying to find somewhere to hide when he noticed a clinical assistant standing near a window in what appeared to be a state of shock. "I grabbed her under my arm," says Duncanson. They huddled together in the nearest corner with Duncanson shielding the woman with his body. Just minutes later, the large glass window she had been standing next to shattered and glass and debris began to fly everywhere. "The building next to ours, which ultimately was ruined by the storm, had a slate roof that began to break apart and ricochet onto us," explains Duncanson. "Imagine a ninja throwing those throwing stars, only stars made of glass, slate and lumber. Ceiling tiles began to rain down on our heads and I knew we had to move." They jumped up and ran deeper into the building where they came across a group of nurses who were praying.

 

"Then it just stopped," Duncanson says. "I was just in disbelief. Everyone was screaming, crying, trying to get in touch with their families." To compound the chaos, cell phone service was down, so no one could get in touch with anyone. About two minutes later, the sun came out and Duncanson went outside to find all the cars in the parking lot totaled, including his own.

 

In the aftermath of the tornado, Duncanson continued to exhibit selfless generosity and strong leadership skills. After helping one of the nurses change her tire so she could drive her damaged car home to check on her son, he set out to figure out how he could secure the health center. Fearful of looters in the center's now fully-exposed interior, he ran across the street to their expansion site and tore off some of the plywood covering the windows to try to cover the holes the tornado had created.

 

Originally from Jamaica, Arlington Duncanson moved to Massachusetts in 1983 and has been with Caring Health Center for 6 years. He initially worked as a men's health coordinator and later enrolling patients into Mass Health before assuming the role of Facilities Coordinator.

It was only mere chance that he happened to be at the Main Street Center when the tornado hit. "I was supposed to be at the Forest Park Site that afternoon but then one of the lights went out so I ended up having to stay to fix it." And I am sure many are grateful that he did.

 

 

 

Workforce Calendar

 

October 21, 8:30-4:30pm

'Preparing the 2011 UDS Report' Training, Hosted by Bi-State PCA

Courtyard Marriot, Hitchcock Room

Lebanon, NH

  

November 4, 9-12pm

Boston University Medical Center Disaster Behavioral Health Training

Boston Medical Center

 

January 11, 9-4:30pm

UDS Training

Radisson Hotel, Boston 

If you have an article suggestion or a recommendation of who to feature in an upcoming monthly Workforce Newsletter, please send it to Elsa Lacher: elacher@massleague.org

In This Issue
Caring Health Center Exhibits Strength Amid Chaos
Who's Who: Arlington Duncanson
Workforce Calendar

2012 Salary Studies Now Available

For ordering information, contact Elsa Lacher

Community Health Center Board Member Symposium

December 2-3

Radisson Hotel
200 Stuart St., Boston

 

The purpose of the symposium is to share in a dialogue with policy leadership and compliance experts on a range of issues impacting the future of CHCs and their patients including: payment reform, the patient-centered medical home initiative, the Accountable Care Act, health information technology and "meaningful use," new federal compliance requirements and relationship building.

 

Click here for more information.

Health Tip

With Halloween upon us, now is a good time to review dental hygiene tips for children:

 

-Children should use a toothbrush with soft bristles and only a pea-sized amount of toothpaste

 

-Set a timer for 2-3 minutes. Use an hourglass timer, a regular egg timer, or play a favorite song!

 

-Brush and floss your teeth with them to set a good example

 

Healthy Halloween

A good meal prior to parties and trick-or-treating will discourage kids from filling up on Halloween treats.

 

Consider handing out non-food treats such as coloring books or pens and pencils.

 

Though tampering is rare, a responsible adult should closely examine all treats and throw away any spoiled, unwrapped or suspicious items.

 

Try to ration treats for the days following Halloween.

 

For more Halloween safety tips, click here.

 

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