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August 2010
Oral Health at Community Health Centers
One of the unique hallmarks of community health centers is the broad array of health care services they offer. For example, 33 of Massachusetts 52 community health centers operate dental practices in 48 locations throughout the state. What's more, many of those practices are expanding, while several health centers without dental services are embarking on projects to add them. Remarkably, as the demand for quality and affordable dental care has increased, health centers have responded by doubling their number of dental programs since 2000. In order to meet this growing demand, centers employ more then 86 full time dentists, 160 dental assistants, 42 dental hygienists and over 20 dental residents. All together, Massachusetts' community health center dental providers saw more than 130,000 patients and conducted 381,045 patient visits over the last year. While our dental providers are accustomed to being busy, they are about to face a whole new set of challenges. Last month state leaders eliminated adult dental restorative services (e.g. fillings, crowns, root canals, dentures, denture repairs) provided by private dentists from the range of benefits covered under Massachusetts' MassHealth and Commonwealth Care insurance programs. This means that in the event of a cavity, an estimated 160,000 adult MassHealth/Commonwealth Care patients who currently receive care at a private dental office are left with three options: to pay for the filling out of pocket, have the tooth pulled, or seek care at a community health center. Many are choosing the latter, causing health centers to be inundated with calls from patients in need of care their private dental offices can no longer provide. Unwilling to back down from a challenge, community health centers are meeting this crisis by expanding their hours to include evenings and weekends, fitting people into the schedule wherever possible, and triaging patients based on need. As one provider explained, "It's like we are wearing roller skates and just going from one patient to the next." Regardless of these stressful circumstances, community health center providers remain engaged in quality improvement projects like increasing dental sealant rates for children, coordinating services with medical departments, treating head start children, and expanding the use of fluoride varnish with medical providers. In an effort to support the growth of dental services at community health centers, the League implemented an Oral Health Initiative funded by the DentaQuest Foundation in 2009. Through this initiative, the League convenes dental directors for quarterly meetings which focus on clinical, administrative, leadership and management issues related to dental care. The League also holds workshops focused on dental billing and finance, and works extensively with CFOs on improving the financial viability of dental services. In addition, the League works as a liaison and resource for outside organizations working with health centers on various quality improvement projects. For more information on this initiative, please contact Shannon Quirk, the League's Oral Health Affairs Manager.
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Who's Who: Dr. Lagina Bickham, Dimock Community Health Center

"If you stay ready, you never have to get ready" is the motto that Dr. Lagina Bickham, Dental Director at the Dimock Center, lives by. One glance around her meticulously organized dental clinic, and a quick inventory of all the programs and initiatives that she is involved with, and one thing becomes abundantly clear: Dr. Bickham takes this motto to heart. And, it's proving to be an effective strategy. A native of Providence, Rhode Island, Dr. Bickham always knew that she wanted to work in an environment where she could give back to the community and help those most in need. Soon after graduating from Tufts Dental School in 1992, Dr. Bickham moved back to her hometown and took a job at a private office. However, when an opportunity to work with underserved populations in the Boston area presented itself, Dr. Bickham jumped at the chance. She applied to the National Health Service Corps Loan Repayment Program and was offered a dental position at Dimock Community Health Center. Sixteen years later, Dr. Bickham serves as the Center's Dental Director. When asked about the stories that that have affected her most, Dr. Bickham doesn't miss a beat. She talks passionately about patients who suffer from dental disease so emotionally and physically debilitating that they cover their mouths when they speak or smile. She recalls one patient in particular who, like many of us, had great anxiety about experiencing pain during treatment. The patient needed all of her teeth extracted because of severe periodontal disease. Working to ease her anxiety over the course of several appointments, Dr. Bickham happily reports that her patient seems like a completely different person post-treatment. When talking, she keeps her hands by her side, careful not to cover the smile she is now so proud to display. It is because of moments like these, that Dr. Bickham finds her work so rewarding. The gratitude displayed by her patients and the deep connections she has established with them continue to inspire and motivate her. Dr. Bickham also understands that in order to increase access to dental care, individuals and families must be approached in a variety of ways. That is why when Bradford Washington, one of her dental students, came up with the idea of targeting underserved men at barbershops, Dr. Bickham gave him her full support. Barbershops are places where men go to socialize and therefore provide a unique forum for communicating a range of information, including how to access dental services. Through this initiative, barbers are given very basic information and become part of a referral system set up with the Dimock and Fenway Community Health Centers. Once a referral is received from the Barbershop Oral Health Initiative, Dr. Bickham makes sure that the patient is seen right away. The hope is that these men will establish a relationship with a dental provider, and continue to seek preventive oral health services like cleanings on a regular basis. This past year, Dr. Bickham also worked on a project with Dimock's pediatric department in which pediatricians and nurse practitioners are trained to apply fluoride varnish to children's teeth. Dr. Bickham explained that many parents do not take their children to a dentist until they are three or four years old. By that time, many children have already developed early childhood caries, a preventable disease. The pediatric providers make an immediate referral to the dentist and a system is in place to ensure the child is seen in a timely manner. These are only a few of the many projects that Dr. Bickham is involved with at the Dimock Center. Through these programs and initiatives it is easy to recognize Dr. Bickham's strong desire to provide quality care and reach out to those in need. She is always thinking of different ways to address the problems that constantly challenge community health centers, particularly as they relate to enhancing primary and preventive oral health services.
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Workforce Calendar
Health Care in the New Millennium: Issues in Cultural Competency for Pharmacists
August 18th, 7:30am-2:45pm
Tirrell Room, 254 Quarry St, Quincy
HealthCorps Site Supervisors training August 20, 10am-12pm
Mass League 10th floor conference room
Using Emergency Communication Tools & Information Sharing for Boston's CHCs Training August 24, 9am-4pm
Lawlor Regional Medical Intelligence Center at Boston EMS
Great Brook Valley Health Center/Edward M. Kennedy Community Health Center renaming ceremony
August 25, 12-2pm
Great Brook Valley Health Center
Health Care in the New Millennium: Cultural Competency in Nursing
August 26, 8am-12pm
Neighborhood Health Plan, Boston
Mattapan CHC's Groundbreaking in Mattapan Square September 10, 10am
Mattapan Community Health Center
NACHC CHI
September 10-14
Hilton Anatole, Dallas TX
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In This Issue
Oral Health at Community Health Centers
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Flouride is nature's cavity fighter- and found in tap water across the Commonwealth! Beneficial for adults as well as children, fluoride is a great, inexpensive way to aid in oral health. Studies have shown that communities with fluoridated drinking systems have 15-40% less tooth decay. In MA, 59.1% of the population is served by fluoridated water systems, just below the national average of 62%. Click here to find out if you live in a fluoridated community!
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