de Bono's Focus on Facilitation: Tips for Facilitators
Sept. 2006 Issue
Lynda Curtin Photo

My aim with this newsletter is to provide a forum for sharing tips with each other as one way to continue honing our facilitation skills, and to provide you with a list of events and resources that may help you or members of your organization hone their facilitation skills.

This month's edition brings us two great tips submitted from international members. Thank you to Stuart Scott of the Holst Group in the UK and to Colin Nesbitt of the Northern Ireland Police Department for sharing their terrific tips. If you have a tip to share with the group please send it by Sept. 21 for the next issue.

Focus Case Study: Institute of Directors
Uncovering White Hat Information Makes Visible the "Real" Problem

Stuart Scott of the Holst Group in the UK recently facilitated an excellent meeting using the technique of focus and re-focus; an essential blue hat planning step that leads to success for the client. Here is Stuart's example: The local branch of the Institute of Directors asked me to facilitate a workshop for them. Their requested focus was: "How to increase our membership". Initially this sounded like a straight forward and clear focus. On meeting with their president and establishing more White Hat the following information was established: On average they were getting about 2.5% new members per year through natural growth. A figure they were more than happy with.This was also being achieved without any direct effort from themselves. They were however, also losing just over 5% per year of members who did not renew their membership. It was soon agreed and established that if they were not losing current membership, this would solve the problem. The focus was therefore changed to: "How can we maintain our current members?" The workshop was run on this new focus and some really excellent ideas were generated. Had the workshop been run on the original focus it would have done nothing to resolve the real problem which was - how can we keep and maintain the current members we already have? Thank you to Stuart Scott for sharing with us.

Clever Way to Request Information
A Gallery Walk Does the Trick

Colin Nesbitt of the Northern Ireland Police Department shares this white hat request for information tip which worked very well for him during a recent meeting facilitation. Background: There is a need to share and retain knowledge in organizations. Employees get promoted, change jobs, and/or retire - often taking with them their job knowledge. Tip: Colin had a group of employees each take an easel sheet and draw two thought bubbles on it. In one thought bubble they listed information they needed to get. The other thought bubble was labeled help available. Each person then posted their easel sheet on a wall. Imagine the room filled with thought bubble sheets. Next, each person walked the gallery of thought bubbles reading the requests for information. If they could help or knew where to get help they filled in that information. At the end of the gallery walk each person retrieved their easel sheet which was now filled with credible leads for gaining the information they needed. Thank you to Colin for sharing this tip with us.

Update: Many of you have emailed me to suggest I post the facilitator tips from each edition somewhere permanent so you can review them at your convenience; that you want to be able to reference them when preparing for some of your meetings. Great green hat idea. I am going to create an online space where you will be able to do just that. If you have a tip to share in the next edition, please email it by Sept. 21st.

Good thinking to you,


Lynda Curtin
The Opportunity Thinker
phone: 818-507-6055
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