Focus Case Study: Institute of Directors
Uncovering White Hat Information Makes Visible the "Real" Problem
Stuart Scott of the Holst Group in the UK recently
facilitated an excellent meeting using the technique
of focus and re-focus; an essential blue hat
planning step that leads to success for the client.
Here is Stuart's example:
The local branch of the Institute of Directors asked
me to facilitate a workshop for them. Their
requested focus
was:
"How to increase our membership".
Initially this sounded like a straight forward and clear
focus.
On meeting with their president and establishing
more White Hat the following information was
established:
On average they were getting about 2.5% new members
per year through natural growth. A figure they
were more than happy with.This was also being
achieved without any direct effort from themselves.
They were however, also losing just over 5% per year
of members who did not renew their membership.
It was soon agreed and established that if they were
not losing current membership, this would solve
the problem.
The focus was therefore changed to:
"How can we maintain our current members?"
The workshop was run on this new focus and
some really excellent ideas were generated.
Had the workshop been run on the original focus it
would have done nothing to resolve the real problem
which was - how can we keep and maintain the current
members we already have?
Thank you to Stuart Scott for sharing with us.
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Europe Beckons this Fall
The Art & Mastery of Facilitation
Date: Oct. 6-8, 2006. Location: Stockholm,
Sweden.
Attending this conference makes sense because
facilitation is a growing profession with
professionals who must build consensus, maximize
participation, move toward action and get the most
out of meetings. If you attend please be sure to
send us some tips to share.
For complete conference details ...
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Take Action ... Get More Information?
Facilitators are challenged to find the balance.
I love this quote: "We don't need one more
study done on
anything today. We lack the fortitude to take action.
We need to take action!" - Howard F.
Didsbury, Jr. My tip: Turn this quote into a wall
poster and post it where all can see it as they
arrive for the meeting. It's a subtle reminder to
the group that they need action on the challenge
for which they are meeting to resolve. Most often
there will be someone in the group that will use the
quote to help members realistically balance the
perceived need for more information with the need to
take action. The facilitator doesn't have to do
everything. Group members have much to offer and
this is just one way to leverage the intellect of
the group.
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Clever Way to Request Information
A Gallery Walk Does the Trick
Colin Nesbitt of the Northern Ireland Police
Department shares this white hat request for
information tip which worked very well for him
during a recent meeting facilitation.
Background: There is a need to share and
retain knowledge in organizations. Employees get
promoted, change jobs, and/or retire - often taking
with them their job knowledge. Tip: Colin had
a group of
employees each take an easel sheet and draw two
thought bubbles on it. In one thought bubble they
listed information they needed to get. The other
thought bubble was labeled help available. Each
person then posted their easel sheet on a wall. Imagine
the room filled with thought bubble sheets. Next, each
person walked the gallery of thought bubbles reading
the requests for information. If they could help or
knew where to get help they filled in that
information. At the end of the gallery walk each
person retrieved their easel sheet which was now
filled with credible leads for gaining the
information they needed. Thank you to Colin for
sharing this tip with us.
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Join me in Beautiful Palm Desert, CA
de Bono's Focus on Facilitation Workshop
Nov. 6-9,2006. Registration is limited to 8.
We are offering two
options: a 4-day which includes prerequisite
training and a 3-day for people who have completed
their prerequisite training. You can call me at
818-507-6055 to discuss or to register early to
secure your spot.
Focus on Facilitation details ... earn a de Bono Facilitator Credential
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2nd Africa Conference for Facilitators!
Participative Leadership & Facilitation: The Route to Sustainable Performance
Oct. 23-24, 2006. Locaton: Capetown, South
Africa.
The 2nd IAF Africa Conference is aimed at facilitators
from all sectors. It will focus on the ways in which
performance of individuals, teams, organisations and
communities can be enhanced through skilful
facilitation.
For complete conference details ...
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