Newsletter
In This Issue
Keeping Customer Data Secure
Social M-Payments; New Way of Doing Business
Encrypting Card Readers
Save the Date!!
ProPay In the News
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Welcome, Spring! It's the time of year when a number of businesses clean out their desks and files for "spring cleaning".  Several questions arise when doing so.  What should happen to customer files?  How do you clear information on the desktop/laptop? Is this PCI DSS compliant? Learning how to answer with these kinds of questions will help ensure your business' success.  

 

Our newsletter this month is focused on data protection. The articles below offer advice on how to store your customers' personal information securely.  Security on swipe devices has become vital in the payments sector.  ProPay's marketing team offers advice on swipe devices and securing personal information.  ProPay is also selected as a finalist for the Stoel Rives Innovation Awards! Read about the Innovation Awards in the latest press release from ProPay below!

 

As always, please feel free to forward this newsletter to anyone that you think might be interested. 

 

Sincerely,
 
The ProPay Team
newsletter@propay.com
888-227-9856
Keeping Customer Data Secure
by Lance Rich, Executive Vice President, Risk

One of the goals as a merchant should be striving to take the best possible care of your customers. This covers different areas from excellent customer service, fulfilling and shipping of orders in a timely manner, and standing behind the products and services that you sell. Have you ever considered storing customer data and information securely as one of the ways you can better serve your customers? ProPay merchants are held to certain standards when it comes to data security and ProPay offers best practices to give your customers the highest level of confidence when they are required to provide sensitive and personal information.

 

The Federal Trade Commission has published a valuable guide for businesses entitled "Protecting Personal Information." You may read about it here:

 

The guide outlines five steps to protecting your customer's important information: 

  • Take stock - Know what personal information you have in your files and on your computers.  
  • Scale down - Keep only what you need for your business.  
  • Lock it - Protect the information in your care.  
  • Pitch it - Properly dispose of what you no longer need.  
  • Plan ahead - Create a plan to respond to security incidents. 

If personal information were to fall into the hands of data thieves, you, the merchant, could be held responsible for any identity theft or fraud, not to mention the negative publicity a customer could share with others as it relates to doing business with you. ProPay encourages our merchants to study and follow these steps and to make any changes as necessary. Our customers are our most important asset!

 

The information from the article presented above is available in a brochure format and can be given to any customer interested in receiving a copy.  

 

Social M-Payments; New Way of Doing Business

by Chris Mark, Executive Vice President, Data Security and Compliance

Historically, companies have maintained separate marketing and payment functions. The marketing effort was designed to attract customers and the payment component was designed to allow clients to pay.  ProPay's Zumogo™ is redefining the traditional marketing and payment relationship by offering a Social M-Payment platform.

 

What is Social M-Payment?  In simple terms, it is the marrying of the best components of social media, security, and payment technology.  As defined in Wikipedia: "Social media are media for social interaction, using highly accessible and scalable communication techniques. Social media is the use of web-based and mobile technologies to turn communication into interactive dialogue."..."A common thread running through all definitions of social media is a blending of technology and social interaction for the co-creation of value."

 

Zumogo allows consumers to use their Smartphones to locate merchants, read offers, communicate directly with the merchant in real time, and make payment.  It enables merchants to provide specials, offers, and information to consumers and communicate in real time.  To complete the solution, Zumogo removes the payment card data from the consumer and merchant environment providing an improvement over the traditional methods of securing data.  In simple terms, there is no data to steal from either the merchant or the consumer.  The marrying of social media, security, and payments provides both consumers and merchants with advantages over the traditional payment methods.

Encrypting Card Readers

by Scott Nelson, Vice President, Marketing

Card readers that don't encrypt cardholder data at swipe and pass it in clear text to a Smartphone are vulnerable to malware that can make its way onto the phone. Malware on Smartphones has become an escalating concern. In March 2011, Google announced that it had pulled over 50 apps from its Android Market after discovering the apps were infected with malware (click here for more information). ProPay JAK

 

Securing your customers data is critical to keeping their trust and your good reputation. ProPay has gone to great lengths to provide secure processing options with its card readers. Both the MicroSecure™ Card Reader and the ProPay JAK™ (available later this month) encrypt data at swipe rendering the data totally useless if your Smartphone or computer were ever to be compromised by malware. At no time is cardholder data available in clear, unencrypted text with ProPay's card readers.

 

 

 Below are a few tips to help you protect your customers' data and your business: 

 

  • If you use a card reader, make sure data is encrypted on the reader head (at swipe). This way, if your device (Smartphone or PC) is ever compromised by malware, the data lost is useless.
  • If you have to write down sensitive payment data, make sure you shred or destroy the information as soon as you have processed it.
  • Don't store sensitive payment information on your computer or other devices, such as your Smartphone, where it can be stolen.
  • If you need to store your customer's payment information, make sure the information is stored encrypted with a trusted third party.

 

As a merchant, you know that accepting card payments has enabled you to grow and expand your business. With card acceptance comes great responsibility to protect your customer's payment data. A breach of your customers' payment data can create headaches for both you and your customer. Always take the necessary steps to ensure your customers' payment data is secure. 

 

Save the Date!!

Speaking Events

Dr. Heather Mark PhD, SVP Market StrategyMobile Banking

June 6, 2011 @ The 5th Annual Mobile Banking & Emerging Applications in          New Orleans, LA.

Visit the site! 

 

 

ETA Annual Meeting & Expo

May 10-12, 2011 in San Diego, CA

ProPay has been selected to present at ETA's Technology Showcase for this years meeting. Zumogo will be highlighted during this presentation!

 

 

National Association of Federal Credit Unions (NAFCU)

June 28, 2011 in San Francisco, CA

ProPay will be in attendance to the NAFCU Conference promoting LenderPay! 

Visit the site! 

 

 

 

 

 

 

In the News

 

Latest Press Release

Lehi, Utah - April xx, 2011 - ProPay (www.propay.com), an industry leader in Merchant Services, End-to-End Payment Security, credit card processing, and electronic payment services is pleased to announce ProPay's Zumogo has been named a finalist at the Stoel Rives Utah Innovation Awards™.  The innovation awards are designed to recognize innovations and the Utah companies that created them.  Zumogo (pronounced "Zoo-MOE-Go") is a social mobile payment platform that enables a new connection between merchants and consumers. Using bi-directional communication and geo-location, Zumogo enables commerce through social technology.  ...to read more click here. 

 

 

Articles 

Chris Mark, EVP Data Security & Compliance, has been highlighted as a PYMNTS Innovator! How ProPay Became ISO of the Year: Mobile, Social and Security 

 

 

 

DISCLAIMER:  ProPay, Inc. provides this newsletter only for general information or educational purposes.  Nothing herein should be relied upon without seeking the advice of an attorney or other professional appropriate to the subject matter.  While ProPay, Inc. strives to ensure information in this newsletter is accurate and current, ProPay, Inc. does not guarantee or represent that the information is correct, complete, or up-to-date; nor shall ProPay, Inc. be liable for any indirect, incidental or consequential damages (including lost data, information or profits) sustained or incurred in connection with the use of, operation of, or reliance upon any information contained in this newsletter.