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Taking an objective look at GETS
We are well into the third year of the state's technology transformation initiative. I thought now would be a good time to take stock of our overall progress, including GTA's service relationship with its client agencies and our contractual relationship with IBM and AT&T.
Accordingly, I have hired KPMG, through a competitive procurement, to conduct an independent assessment of the GETS program. The purpose of this "health check" is to provide us with a full understanding of where the program stands relative to our collective vision and plans as well as to identify immediate opportunities for its improvement.
The assessment is being conducted via six work streams or focus areas:
- Communications and Customer Expectations
- Contract
- Resource Unit Pricing
- Service Levels
- Technical Transformation
- Governance
In performing its work, the KPMG team is studying various documents, including the contract, service level agreements and technical transformation plans. Its members are also reviewing the tools, processes and outputs of IBM, AT&T and GTA. Further, its members are conducting interviews with key stakeholders at all of the full-service agencies to better understand specific issues and perspectives. To the last point, I respectfully ask that you make time to meet with the KPMG team when its members contact you to schedule interviews.
At the conclusion of KPMG's work in early August, I expect to have in my hands a holistic set of assessment findings and recommendations. I expect that the assessment will help us solidify a go-forward strategy among all parties to improve transformation, operations, governance and communications.
I appreciate your time and continuing efforts to make our initiative a success. GTA remains committed to maintaining a productive working relationship with you and a successful transformation initiative outcome.
Thank you for your ongoing support.
Calvin Rhodes State Chief Information Officer GTA Executive Director | 
