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IBM bringing additional resources to the GETS program
As we mark two years since service transition, we are taking stock of the GETS program, where we are and where we want to be. And we listen to what you tell us, good and bad, about your experience.
What the state IT enterprise has achieved - with your support and participation - remains impressive. Still, we know that issues continue with service delivery, and we lack the momentum we would like to see in transformation activities. IBM has developed an Operational Stability Program to address these concerns; you can read about the program in this issue of GETS Update.
Over the past several months, we have been working with IBM to bring more resources to GETS. IBM is bringing additional staff on board to target areas throughout the program, from the Request for Solution process to transformation projects and day-to-day operations.
IBM is shifting some staff from existing accounts as well as hiring new staff and providing training. The impact of adding these resources will not be apparent overnight, but we are confident that over time you will see an improvement in the service you receive. We will share more details as we proceed.
Thank you for your support.
Calvin Rhodes State Chief Information Officer GTA Executive Director | 
