Governor Perdue set the bar high early in his administration, pledging to make superior customer service a hallmark of Georgia as a "best-managed" state and challenging all state agencies to provide "faster, friendlier and easier" service.  That can be a tall order, particularly in an undertaking as monumental as an enterprise-wide technology transformation.  We are committed to listening to your concerns, recognizing issues quickly and doing what it takes to resolve them.  During the past few months, we have worked with our service providers to reorganize their teams, bring in additional resources where we need them and find ways to reduce backlogs and wait times.

In this issue of GETS Update you'll find articles about two additional customer service initiatives.  We have added another survey to measure customer satisfaction primarily among our partial-service customers.  Four other regular surveys are already in production.  Also, focus groups met this week to offer their input about ordering computer equipment and services.  These sessions complemented those held earlier this year to discuss telecommunication service orders.