All of the work we have accomplished together has brought us to this point - from developing the RFP to negotiating the contract and building the Service Management Organization to ensure that your agency receives the services you need.
 
We continue to do all that we can to ensure as smooth a transition as possible.  IBM has set up a Commencement Control Center to provide an immediate response to any critical issues that arise during the first few days of the transition. 
 
Staffed by IBM and GTA, the center is operating from March 30 through April 10, from 7 a.m. until 7 p.m.  Twice each day, the center is polling agencies via conference call to determine whether any issues are unresolved and holding executive briefings with leadership from IBM and GTA.
 
During the first couple of weeks, agency heads and agency leads can contact the control center if they experience a critical issue that cannot be resolved with normal practices or has not been resolved in a timely manner.  Agency leads have received complete information about contacting the control center.
 
Anyone who experiences a computer problem should continue to follow routine reporting procedures.  If you have questions, please contact your Service Delivery Consultant.

 

As we move forward, we will begin to change the way we escalate issues, adjusting our processes to align with industry standards.  We understand that it will take some time for everyone to become acclimated to the new processes, and we will do our best to help.
 
Thank you for your ongoing support.

 

Patrick Moore

State Chief Information Officer

GTA Executive Director