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From our experience, the three major challenges of upgrading
your current software are:
Challenge No. 1 - Identifying the best alternative
If it seems that every provider just wants to push their
product onto you without understanding your priorities - then use an
organisation that can offer several options and is committed to helping you
decide on the best fit.
Challenge No. 2 -
Setting up the new data base
If your workload means you or your team are unable to
devote time to the set-up, use an organisation that has the option of doing the
set up for you, including data downloads and all project templates. An easy transition means less resistance to
change and guarantees more enthusiasm from the new users.
Challenge No. 3 - Flexible Training and support options
Training needs vary according to the size, location and
skill levels of any new client, so getting your team up to speed on a new
system must be timed and executed
accordingly. Training must be available to groups on your premises, on-line
if more convenient, or one-on-one for specific issues. A quick response support service is essential to answering day to
day queries.
Coincidentally - Software Downunder can provide the solutions
to all three challenges.
So, don't delay a decision to upgrade if your current
methods are less than brilliant. We can make the transition easy.
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