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         An E-newsletter for TEA Members

Executive Update Header
TopApril 2, 2009 - Volume 29, Issue 5

In This Issue
Communicating with Employees in Stressful Economic Times
Prescription Savings for Employees
COBRA Requirements
Northern Hospitality
MIOSHA DNA...Structure of a MIOSHA Inspection
You are invited to...
 
The Employers' Association's 69th Annual Meeting & Luncheon
 
May 13, 2009
WMU Conference Center
Downtown
 
Keynote Speaker:
Marsha D. Rappley MD, Dean, MSU College of Human Medicine
 
"Our Growing Life Sciences Community"
 
Agenda:
12:00 Noon - Luncheon
12:45 - Annual Business Meeting
1:00 - Keynote Presentation
 
Cost:
Member - $40
($280 for table of 8)
Non-Member - $55
 
Registrationlhoffman@teagr.org
 
 
Upcoming Training Programs
April 
 

  7 - Basic Blueprint Reading

  7 - Getting Along with your Supervisor - NEW

  7 - Planning for an Affirmative Action Audit - NEW

  8 - Can We Talk?  Winning Telephone Sales

  9 - Introduction to Situational Leadership II®

10 - CPR Certification & First Aid

13 - Spring Term Leadership Classes begin this week

14 - Effective Organizational Communication Plans

15 - Mastering Time Management

15 - MIOSHA Excavations:  The Grave Danger

15 - Professional Image

16 - MIOSHA Powered Industrial Truck Train the Trainer

16 - Pre-Employment Assessment Tools

16 - HRG Meeting

17 - CPR Re-certification & First Aid

17 - Bloodborne Pathogens

21 - Who Needs What?  Training Needs Analysis & Training Plans

22 - Customer Problem Solving

22 - Administrative Professional's Day Luncheon & Garden Tour

23 - Basic Leadership Skills in Spanish

23 - Navigating the Reasonable Accommodation Waters - Webinar

24 - Selling in Tough Economic Times

27 - Leadership Skills for New Managers

28 - Advanced Leadership Certificate (3 consecutive days)

29 - Turning a Negative Encounter into a Positive

30 - The Basics of Financial Management - NEW

 

 

For more information or registration, please refer to your 2009 Winter/Spring/Summer Catalog of Seminar & Certificate Programs or visit our website,

www.teagr.org.

 

******************************************

 

Our Spring Term of Leadership Certificate classes begins the week of April 13, 2009.  For schedules click here.

Customer Satisfaction Surveys
   
 
Asking your customers what they think about your company is critical to retaining and gaining customers.  Our Customer Satisfaction Survey process is easy and can be customized to your situation.  See more information here or contact Lynne Goede at 616.698.1167 or
lgoede@teagr.org!
 
FROM THE PRESIDENT...WHAT CAN WE DO FOR YOU?
President Dave Smith 
by David J. Smith, CAE, President & CEO
 

As The Association enters its 70th year of serving the community - of sharing both our member's gains and their pains, of helping members grow and contract, of providing compliance information within both an employer- and a labor-friendly environment - we want to thank you for your continued support.  Through the years The Employers' Association has evolved from a manufacturing co-op to an Association providing information, training and purchasing assistance to a not-for-profit information resource providing practical advice and consultation support to a diverse membership base whose common sustainable goal is to make West Michigan a better place to do business.  As with many of your businesses, The Employers' Association is once again re-inventing itself in order to better serve our customers.

 

Businesses sometimes become so busy doing what they do well they don't take the time to see what else could be done.  IBM lost out on the move to personal computers because the company was so entrenched in the computing business that it failed to recognize the inroads personal computers were making.  Newspapers are losing market share because they have lost touch with an emerging market of on-line readers.  Teachers are finding it difficult to educate a workforce that seeks entertainment more than information - that chooses entitlement over accountability.  Employers find themselves providing "life-skills training" to new workers, touching upon such basic things as personal hygiene, waking up on time to get to work, and simple math/reading comprehension skills.  Simply meeting a customer's needs no longer guarantees business success - success is often based on how effectively employees are able to assimilate and express the Organization's goals and objectives.

 

Many of our members are facing challenges during these tough economic times.  Those able to identify market niches then respond to consumer needs quickly and seamlessly are thriving.  Organizations holding onto what "has always been" are finding that it may not always be.  While most of our members are tracking positively within an environment weighted heavily towards labor, employee-rights, and a strong social agenda, business will probably never be the same as it was in the past.  Organizations forced to reduce their workforces by 10 - 20% today will probably return 8 - 15% when the economy turns around, counting on efficiencies of scale and technology to make them more productive with less production costs.  Investments made on systems, infrastructure, customer service (both internally and externally), communications and the efficient delivery of core competencies now will pay off in the future. 

 

We often hear of companies looking to project current practices, policies and cultural norms into a global economy that allows little waste or redundancy.  These groups will find themselves picking up the pieces left behind by more progressive, insightful peers.  Companies wallowing in their bad luck, struggling to compete within a diminishing market (without taking intentional steps to establish and define new markets) or closing their eyes to the social and legislative changes taking place today ("EFCA won't impact me," or "FMLA is simply a town in Wisconsin!") will not be here to usher in a new, robust economy.

 

The Employers' Association has helped members overcome tough times in the past (as evidenced by our 70 years in business) and intends to help members as they face the challenges presented by the unknown during 2009.  We encourage you to identify real concerns and act on them rather than feeding the fear that we see within our current markets.  Feel free to call us at anytime to validate your assumptions, to verify your position, or just to talk as we face the future together.  We are YOUR Employers' Association and seek to leverage our internal expertise to make you an even stronger member as our economy continues to change.  Let us know what we can do to help you weather the storm (which seems always to show us its darkest before giving way to the dawn!).  Join us in refusing to participate in this recession, seeking to find positives within the negatives that constantly bombard us!  Tell us what WE can do for YOU as we both continue to change and evolve!

 
Have you reserved your seats yet?
 
Administrative Professional's Day
 Wednesday, April 22, 2009
11:30 a.m. - 1:30 p.m.
Frederik Meijer Gardens & Sculpture Park 
 
Guest Speaker:  Shelley Irwin, Host/Producer, WGVU
 

Cheerleader"2, 4, 6, 8 Who Do You Appreciate?"

 
Attention HR Professionals...
   
Gather Round an HR Roundtable
 

ARE YOU LOOKING FOR ANSWERS?

DO YOU NEED SUGGESTIONS?

WANT TO MEET YOUR HR PEERS?

LOOK NO FURTHER...

 

TEA's Human Resources Round Tables are an informal networking opportunity where participants have the opportunity to bring their professional issues to the table and get the immediate feedback from 12 to 20 other HR professionals.

 
NEW Program for Job Seekers
 
 Job Seeking Skills
 
May 1, 2009
8:30 a.m. - 4:30 p.m.
$35 per person
 
This full-day seminar is for anyone seeking employment.  It explores job-hunting techniques, employers' fears during the search process, how to interview, and how to evaluate your resume.

 
more information
 
Call TEA First...
 
 
  Hotline
or email tea@teagr.org
 
Providing practical solutions to Human Resource-related issues BEFORE they escalate into legal problems.
 
COMMUNICATING WITH EMPLOYEES IN STRESSFUL ECONOMIC TIMES
 

by Ellen Levey, Director of Organizational Development

 

Everyone is increasingly concerned about the viability of their companies, business units, products and services in the current economy.  Employees are growing incrementally more agitated as they see their friends and neighbors laid off or downsized.  Consequently, work suffers from the high tension employees may be feeling with regard to the economy, their own job security and their finances.   We know we need to be better communicators in order to get our products and services out the door but frankly we forget when we are consumed with the real or perceived fears of what could happen to us in these times.  The attached graph from the March 2009 issue of Training and Development magazine illustrates how our employees are generally feeling about their careers.  This is good information to help us survey our employees, talk to them about our current business climate and how the company is doing and help position them to be more motivated and productive. Continual dialogue may ease some stress and improve employee relations. 
 

 
PRESCRIPTION SAVINGS FOR EMPLOYEES
 

by Maggie McPhee, Director of Information Services

 

Below are some resources for members to share with their employees regarding discount prescriptions and other healthcare related items.  Go to the following websites for saving dollars!  All three of these websites will direct you to the same prescription savings card so you can choose any of them.

 

www.accesskent.com  (When you enter the site go to Online Services and click on Full Menu.  At the bottom is the link for the Rx program.)

 

This one is for any county:

 

www.freedrugcard.us

 

Another option:

 

www.michbusiness.org  (Go to Products & Discounts, complete the form and print out your discount card!)

 

The card can be used as your primary plan, or if you have prescription coverage you can use this card for those medicines that are not covered by your insurance plan.  It also works with high deductible plans and for the gap period of Medicare Part D.

 

Because the card may be used in place of prescription insurance, but not with prescription insurance it's suggested that you ask your pharmacist what the cash cost is for each medication.  Then ask what it would be with the discount card and with your prescription insurance to determine which one to use.  It is reported that average cost savings are 35% off the full cost of the drug.

 

There is no expiration date for the card and it is funded by the pharmaceutical companies through their marketing funds.

 

Most major chain pharmacies accept the card.  There are over 2000 participating pharmacies state-wide.

 

 

COBRA REQUIREMENTS
 
by Maggie McPhee, Director of Information Services
 

By now we've all heard about the stimulus changes that are affecting COBRA.  There are certain requirements that all employers have to follow to comply with the regulations.  The following link is a concise summary of the steps employers need to take in order to stay in line with the new COBRA updates.

 
 
NORTHERN HOSPITALITY
 
by Lynne Goede, PHR, Manager, Member Development
 

Virtually everyone has heard of "southern hospitality".  Just saying it evokes a picture of friendliness, welcoming, "ya'll come back" etc.  We get a warm and positive feeling when we hear the term "southern hospitality".  But we live in the north!  What about northern hospitality?  If you Google that term - nothing appears!  That's because "northern hospitality" isn't in our vocabulary.

 

Rather than try to analyze why it's not in our vocabulary, let's start a trend!  Let's start with a warm "good morning" to all we meet.  Let's remember to smile at everyone - especially the grumpy ones.  Let's remember to say please, thank you, you're welcome and I'm sorry - and mean it.

 

Let's treat our customers (both external and internal) as guests who are visiting for a short time.  When I stayed at a motel in Door County last summer, a note was in the room with this greeting on it:

 

Dear Lynne,

 

We are thrilled that you are here.  We are committed to ensuring your stay with us is to your satisfaction.  If you have any concerns during your stay with us or if there is anything we can do to make your stay more comfortable, please let a member of our staff know immediately.

 

We hope your visit to Door County and the Pine Grove Resort is relaxing and enjoyable.  

 

Warm Regards (with a real signature)

 

Now this really caught my attention - note the word thrilled in the message. 

 

So the question is - what can you do in your business to provide a dose of "northern" hospitality?   Things happen when one person starts the ball rolling.  Say good morning to every employee you meet - every day.  Make it a habit to be the example of northern hospitality with your employees and your customers. 

 

Everyone has within them the spirit of hospitality - commit to being the example for how to share it.

 
 
MIOSHA DNA...STRUCTURE OF A MIOSHA INSPECTION
 
(by Chad Ignatowski, CSHM)

 

During my five year tenure as a MIOSHA Compliance Safety Officer, I inspected many companies that were not prepared to manage the infamous MIOSHA "inquisition" because of inexperience or unfamiliarity with the structural elements of a compliance inspection.  Each of the following stages make up the "DNA" of a MIOSHA inspection; the company's responses at each stage can have considerable influence on the course of action the officer takes during the inspection.  Obviously, the smoother this process goes (i.e. the more prepared you are) the better the outcome is likely to be. 

 

·          Structure...A physical MIOSHA inspection is broken up into three stages:

Ø  Opening conference

Ø  Physical walk-around

Ø  Closing conference

 

·          Opening conference: The inspection will always start with an opening conference.  During the opening, the officer typically begins by gathering company specific information and reviewing the employer's rights and responsibilities related to the inspection.  The officer will begin to develop an impression about the company's level of compliance even in this initial stage.  Red flags begin to be raised when company officials struggle to determine who is responsible for safety or scramble to find basic company information requested by the officer.

 

·          Physical walk-through: The inspection will transition to a physical walk-throughof the facility.  The officer will review administrative documentation and physical conditions to determine if a recommended citation is warranted.  As part of the physical inspection, the officer will ask to conduct private employee interviews.  The interview will be conducted between the employee and the officer unless the employee declines to be interviewed or requests that a manager be present.  Considerations during a physical inspection:

Ø  Limit employer representatives to 2-3

Ø  Correct as many violations as possible before the closing

Ø  Inquire about abatement recommendations, if necessary

Ø  Avoid touring unnecessary areas & operations

 

·          Closing conference: At the completion of the inspection, a closing conference is held to discuss any recommended violations, abatement dates, posting requirements, and appeal rights.  This would also be an opportune time to show the officer all of the violations that have been corrected.  Abating violations before the closing can have a positive impact on the amount of monetary penalties.

 

Chad Ignatowski is a Certified Safety & Health Manager and Partner with Access Safety, LLC, a safety and risk management resource for businesses interested in eliminating unacceptable loss exposure. Chad can be reached at 616-696-3887 or Chad@AccessSafety.biz.  
 

 
This newsletter is published at 5570 Executive Parkway SE, Grand Rapids, Michigan as a general information service to all members and offers data from many sources. It is not designed to render legal advice or opinion. Such advice may only be given when related to actual situations. Our staff can assist you in interpreting and applying this information to your needs.  For questions or replies to this newsletter, email pmollica@teagr.org.
 
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