Greetings!
Last week I asked what everyone was doing in the area of process improvement. I'd like to share one of the responses I got from one of our readers to help get the conversation rolling:
"I am working on streamlining my administrative side. I have been concentrating on streamlining the repair processes in the shop for the past few years and realized that my administration is lacking organization. I will be defining exactly what is to happen when a vehicle shows up at my door and when a customer walks through it. A step by step guide, if you will, of how we improve."-Shane Campbell, City Centre Collision~CSN
Does that sound familiar? Are there particular areas of your workflow that you've realized you've neglected?
Toss me an email if you have.
Consider posting your thoughts on the Collision Repair forum as well. It's a great way to have a direct conversation with repairers and operators you haven't met yet--perfect for stirring creativity.
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Photos from CCIF Toronto
Collision Repair magazine columnist and Parr Auto Body owner Tom Bissonnette took over as chair of the Canadian Collision Industry Forum (CCIF) this weekend at the forum's latest meeting in Toronto.
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Concours breaks ground at new Royal Oak location
Concours Collision Centres~CSN in Calgary, Alberta has announced they're adding a new state-of-the-art collision repair facility to their operation.
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Renewit launches to the public
The folks at Renewit unveiled their platform to members of the Toronto Area Dealerships Association (TADA) last week.
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Wendy Hillier joins Intact
Insurance industry veteran Wendy Hillier has joined Intact Financial Corporation as vice president of procurement and claims supply chain, effective January 10, 2011.
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Collision Clinic releases its own mobile phone app
Collision Clinic in St John's, Newfoundland has just finished work on its very own mobile phone application. The app can run on both iPhones and Blackberries.
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Ontario announces plans for new environmental registration for collision repairers
The Ontario Ministry of Environment has announced a significant change in the environmental approvals program for facilities that paint automobiles in this province.
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Fix Auto Canada to use Mitchell RepairCenter across entire network
Mitchell International, Inc today announced that Fix Auto Canada has selected Mitchell RepairCenter for use across its organization of 200 franchise centres.
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PPG expands PaintManager compatibility
PPG Industries has given its PaintManager software and Paint Shop Interface Program, also known as Repair Order Costing (ROCO), greater capability by integrating with more facility management systems.
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Michael Carcone named one of continent's most influential auto recyclers
Michael Carcone, co-owner of Carcone's Auto Recycling & Wheel Refinishing, Aurora, Ontario, has been named one of the top "25 Most Influential Auto Recyclers of 2010" by Locator UpFront.
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Derek Covey named top auto recycler outside the US
Derek Covey, owner of Covey's Auto Recyclers Ltd, Blandford, Nova Scotia, has been named tops "Outside The USA" in the automotive recycling industry for 2010 by Locator UpFront.
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OARA donates $25,000 to ThinkFirst
The Ontario Automotive Recyclers Association (OARA) presented ThinkFirst Canada with a cheque for $25,000 last week.
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