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April 21, 2009

           

In This Issue
Headline News
PBE Distributors Trade Show
RSA Signs with Audatex
State of the Industry: Low-VOC Update
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Is This For Real?

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Setting a Good Example: Jim Fouts is the Mayor of Warren, Michigan. When he was stopped for speeding recently, he was let off with a warning. Mayor Fouts said that wasn't good enough. He demanded a ticket instead, and got it!

That's One Supportive Mom: A 37-year-old woman in Great Falls, Montana was accused of driving her son and his friends around the city as the teens stole items from cars. Police learned about the case when the woman's husband called to report that he found a pile of stuff in his backyard that he thought might be stolen.
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Road Repair? Why Bother?: Officials in the small English village of Navestock, some 25 miles northeast of London, are considering leaving many of the town's potholes unfilled as a way to bedevil the speeders who zip through town at breakneck pace!
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Greetings!
 
I came across an interesting story in the Detroit Free Press this morning. It seems Auto One, a company that supplies glass and auto accessories managed to boost its sales by 8 per cent in 2008, despite the economic downturn and a limp automotive industry.
The company says they did it by partnering with a sales communications firm that delivers a system of learning called the Language of Commitment. This program combines live training, telephone coaching, online classes and mystery shopping to aid individuals in relating with one another. By putting these principles in play, Auto One employees were able to build stronger relationships with existing customers and prospects.

The lesson to be learned here is that if you can connect with your customers better than the competition, you too can enjoy increased sales. It's something to think about.


Mike Davey,
Editor


Headline News
 
Clean Air Foundation to Administer Retire Your Ride Program
Ontario residents will soon breathe easier thanks to Canada's...
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Boyd Group Income Fund Announces April Cash Distribution
Boyd Group Income Fund has announced a cash distribution for...
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I-CAR Thanks Volunteers During National Volunteer Week
In recognition of their enormous contribution of time and energy...
Date Set for Golden Horseshoe Golf Tournament
On Tuesday, May 5, 2009, Dundas Valley Golf & Curling Club will...
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New Products at PBE Distributors' Events

PBE Distributors recently ran two "What's New Nights," with one running in Toronto and another in London. The purpose behind the events was to expose jobbers to new products and technology making its way into collision repair facilities.

"These events are essential for jobbers," says Darrin Heise of PBE Distributors. "The idea is to give them the information and training they need on new products and equipment, so they can pass it on to the collision repair facilities."

Read more...

Larry King of Caruk & Associates, one of 10 companies that presented technical seminars at the PBE Distributors events.
RSA Signs Exclusive Deal with Audatex

Audatex North America has announced that insurer RSA has signed an exclusive, multi-year agreement to implement Audatex solutions for estimating, compliance, total loss and reporting.

RSA Canada is part of the international RSA Group plc (LSE: RSA), which does business in 130 countries worldwide and has net written premiums of £6.5 billion, or $11.6 billion.

Read more... 
CSN Welcomes Forest Hill North Auto Collision

Forest Hill North Auto Collision located in Richmond Hill, Ontario is the newest addition to join the over 60 locations of Collision Solutions Network (CSN).

In business since 1998, Forest Hill North Auto Collision ~ CSN is owned and operated by Domenic Pacitti and managed by Luigi Pacitti. This 7000 square foot facility is completely up-to-date with the latest in technology including electronic estimating and management system.

Read more...

Forest Hill North Auto Collision ~ CSN has recently (2009) completed major office renovations including an overhaul of the front of the building.

 That's all for another week. Make sure to visit collisionrepairmagazine.com every day for the latest news.
Sincerely,
 

Media Matters Incorporated
Collision Quote
"This is one small step. There's a lot more work to be done about door rates." " - Mike Mario of Regina Auto Body, commenting on a recent increase in door rates paid by SGI.