The IPFone ACD & Call Center application provides an integrated, flexible ACD solution for any size business, supporting everything from individual users, to workgroups, to formal large scale Call Centers.

• Scalable - ACD groups are defined on IPFone web portal, which allows for larger groups, groups that span multiple sites and agents that work in multiple locations.
• Affordable - A hosted service, with an affordable monthly fee structure, allows small and mid-sized enterprises to access advanced ACD and reporting capabilities, without the high capital costs of an on-site solution.
• Flexible - Enterprises can define ACD groups that best utilize their resources, instead of having to define ACD groups around physical locations. Define skill groups that include agents from any site, or include mobile users in ACD groups.

Key Benefits

• Cost Savings - Hosted ACD service is dramatically less expensive than premises-based ACD platforms, both in capital costs and ongoing maintenance costs.
• Virtual ACD groups - IPFone Call Center service allows groups to span physical locations, increasing flexibility.
• Business Continuity - Agents can receive inbound calls on alternate devices, even when their main worksite is offline.

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Introducing IPFone Fax-Box, the world's only reluable analog-to-analog fax over IP solution

One low, monthly rate includes unlimited inbound and outbound faxing - NO LONG DISTANCE Charges. All fax transmission is encrypted via 256-bit AES encryption between the IPFone Fax-Box CPE and the IPFone Datacenter.

• Continue to use your standard fax machine, no special equipment required.
• Nothing changes for the users, They simply continue to use the fax machine as they always have.
• Full archival of all inbound and outbound faxes available
• Web-based interface to view and manage all inbound and outbound faxes from anywhere in the world.
  - Archive faxes
  - Download as PDF
  - Resend by fax or by email to someone else.
• Manage users to access your incoming and outbound faxes.

Absolutely no configuration required, no port forwarding, no public IPs. IPFone Fax-Box is truly plug and play.

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