Repair Process for Damaged

Curb and Gutter or Sidewalk

Street and Bridge Division

Street and Bridge (S&B) receives reports from citizens about damaged curb and gutter or sidewalks via the City of Austin 311 System. Each call to 311 generates a Citizen Service Request (CSR) and initiates the following sequence of events:

1.    311 Call Center receives a request for curb and gutter or sidewalk repair:

311 Call Center sends the CSR to S&B by email.

A District Superintendent determines if temporary asphalt repairs are needed.

The CSR is updated with comments from the District Superintendent.

2.    Colly Kreidler downloads the 311 CSR's into a Master Repair List:

Requests are sorted by:

Zip Code

Mapsco® Grid

Street Name

3.    The Master Repair List is emailed to the S&B Concrete Repair Superintendent.

4.    The Concrete Repair Superintendent uses the Master Repair List to:

Schedule repairs based on the volume of CSR's for that zip code.

Anticipate any necessary limit to the number of repairs based on available funds.

Field-check each CSR to determine how much sidewalk needs to be repaired.

The limit of each repair is indicated with red or orange spray paint.

Permanent concrete repairs are made within 2 weeks of this.

5.    The Concrete Repair Superintendent makes contact with One-Call.

6.    As repairs are completed Colly Kreidler updates the Master Repair List.

7.    Colly Kreidler refers to the Master Repair List when answering citizen calls regarding the extent of repairs and the estimated date of repair for an address.

8.    For additional information contact the Street and Bridge Division

Colly Kreidler

Voice         974-7063

Fax         974-8770