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Greetings!

This week, we continue our multi-part series on network troubleshooting.

We talk about how to leverage everything you have learned in this series so far, to make it easier to troubleshoot future issues.

Read on to learn how you can make sure you solve each problem only once...
Use Your Cash To Build Your Business
Lease Your Network...

Do you have a small business--even one with five employees or less?

Are you tired of limping along on used computer equipment, with substandard service, just because you can't afford the IT budget bigger companies enjoy?

If you could make your computer problems vanish with a simple, affordable, reliable solution, would you do it in an instant?

Of course you would!

That's why PerAspera is pleased to introduce the Turn-Key Network Lease!

Get all of this:
  • Workstations
  • Server
  • Multifunction Printer, Scanner, Copier, Fax
  • Software
  • Professional, Reliable Service and Support
For one low monthly payment.

Stop throwing money away by purchasing equipment outright--equipment that will just be obsolete in two or three years.

Keep your cash in the bank, not tied up in your computer system.

Put your capital into the parts of your business that will generate revenue directly, while you still enjoy the advantages of a state-of-the-art information system.

Call PerAspera and ask us about the Turn-Key Network Lease today!
Use Outlook To Its Full Potential
It's More Than Just Email...

It's the computer program you use more than any other.

You open it several times a day. You could not run your business without it.

Microsoft Outlook--it's a vital part of your business communication strategy. You may use email more than you use your cell phone, more than you meet your customers face-to-face.

How much do you really know about Outlook?

Certainly, you know how to create and reply to messages...but that is only the beginning.

How familiar are you with benefits such as:
  • Rules
  • Alerts
  • Contacts
  • Distribution Lists
  • Appointments
  • Tasks
  • Archiving
  • Distribution Lists
Outlook may be the most powerful tool you have--and you are leaving most of its potential untapped.

By utilizing the full capabilities of a program you already own, you can significantly decrease the amount of time your job requires, and significantly increase the number of new opportunities you are able to pursue.

PerAspera Consulting is pleased to announce the introduction of training classes for Microsoft Outlook, as well as Microsoft Excel, and Microsoft Busienss Contact Manager.

Don't let the competition roll over you because they know software secrets you don't.

Call PerAspera at 913-385-7102, Option 1, and ask about our Business Productivity Training Classes today!
FeatureNetwork Troubleshooting:
Learn From Experience
Brian S. Pauls
Brian S. Pauls

Overland Park, KS
  9-19-08

The final step in any network troubleshooting experience, after you have rebooted, checked the cables, perhaps called technical support, and documented the solution to the problem, is to learn from experience.
It is possible that whatever difficulty you have just resolved will one day happen again. The next time, fixing it should be easy, since you just figured out the answer and wrote it down! This will only help you, however, if you get in the habit of referring to your troubleshooting notes every time you have computer issues.

This process will take only a few minutes, and it could save you hours solving the same problem all over again.

Implementing a review process like this will be particularly helpful if multiple people must troubleshoot the system at different times. Perhaps you solved a computer problem yourself three months ago, but the next time it occurs, you are on vacation. While you are enjoying a cruise in the Caribbean, your assistant is fighting with the network! It would be a big help if he or she could look up the problem in the troubleshooting notebook, and apply a fully-documented solution. Presto! The problem is resolved, and your people can get back to work.

Over time, you will accumulate a comprehensive record of the things that most commonly go wrong with your computer system. This does not mean you will never encounter a new difficulty, but it does mean you will have a head-start on most issues. When you do run into something you have never seen before, you can walk through the steps we have covered in this series, solve the new problem, and add the answer to your troubleshooting notebook.

Information is power. The best thing you can do to keep computer problems from becoming computer crises is to make complete notes on every issue you encounter. That way, when the problem happens again, you can fix it, and immediately get back to building your business!

Next Week: Network Troubleshooting-A Review
Don't waste everything you have done to resolve your computer problems.

Review your notes before tackling any future difficulty, so you don't spend time "re-inventing the wheel."

Sincerely,
 

Brian Pauls
PerAspera Consulting, LLC

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Our mission is to enable organizations and individuals to make good technology decisions by providing them with complete and accurate information, as well as reliable products and services, at a reasonable price.

We hold ourselves responsible for delivering what the client expects within an agreed-upon time-frame.

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We aspire to be the most accurate, reliable, honest, and trustworthy computer consulting firm in the Kansas City area.

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