News from Sun Coast

Sun Coast Newsletter

Issue 18

February 2011

Greetings!

Steve Boyd, Sr. Managing Director

From Our Winning Team to Yours

January 2011 is in the history books and it seems like it passed in the blink of an eye. As a matter of fact, where in the world did 2010 go? Maybe it's me, but it seems the world is spinning at an ever increasing rate of speed as time goes on. I guess I'm showing my age, but with information and communication streaking through cyber-space, coupled with our faster than a speeding bullet computers, times are changing for sure. Whatever happened to the good old reading, writing and arithmetic education of yesteryear? It has been replaced by rapid and complex technological advancements our children master very quickly. If you don't believe it, challenge any child to a Wii video game or something else involving good insight into computer sports challenges. My son no longer gets a kick out of shutting me out on Madden NFL Football.

What I'm leading up to is the need for all of us and our companies to stay abreast of the latest technological tools at our disposal to improve customer service and internal processes and productivity. We at Sun Coast recently implemented SAP to do just that, and we are finalizing the installation of computer systems in our fleet. With nearly 250 state of the art delivery vehicles to serve our very large and growing customer base, we felt it necessary to improve the efficiency and effectiveness of our back office systems as well. With about 500 employees to serve our clients we want to insure our total customer service offering is best in class.

Congratulations to the Green Bay Packers, winners of Super Bowl XLV-why we still use Roman numerals rather than the number 45 has always intrigued me. In any event, it just goes to show you what hard work, great coaching, fabulous teamwork, perseverance and luck can achieve. As we face the remainder of 2011, let's pledge to work together with our teammates, provide unparalled customer focus and maintain a sense of humor when it sometimes seems many throughout the world have lost theirs. Thank-you for your friendship and trust. Let's make 2011 the best year ever.

Warmest regards,

Steve Boyd, Sr. Managing Director

Lube Corner

By Scott Fancher

Scott Fancher, Manager Lubrication Sales

Greetings. Please don't forget to sign up for access to our Lubricants University online training program. Your company can enjoy online lubricant training over a variety of topics such as Fundamentals of Lubrication, Heavy Duty Engine Oils, Heavy Duty Greases, Coolants, and Additives.

Each class or module only takes 35-40 minutes and you can take the classes as many times as you wish.

Please contact your sales representative or email me at sfancher@suncoastresources.com to register for these classes!

I have provided many lubricant tips over the past year on how to use a variety of lubricants or lubrication systems properly. I will change it up this month by composing a list on what NOT to do when it comes to using lubricants.

Please "NEVER":

Take an oil sample from a drain pan
Send waste oils offsite using unlicensed waste handlers/haulers
Use an EP gear oil in compressors with soft metal
Add water to a lubricant to increase its level
Use a lighter grease just because it flows faster and it helps get a job done quicker
Use a manual transmission fluid in replacement of engine oil
Use base oil as a lubricant without a single additive