Karen Bolda
Professional Development Tips
Conflict via E-mail
 
Available
Workshops:
 
Professional Development Series:    
  • Learning Styles and Its Impact on Communication
  • Meeting Facilitation
  • Time Management
  • Memorable Presentations
 
"Extremely eye opening, and will definitely contribute to better coordination, communication, and effective teams!"
~Karen Schank, BLM 
 
Getting a Job Series
  • How to Find a Job
  • Resumes 
  • Acing the Interview
 
"This workshop provided me with new information for a new position.  I never realized how important networking is.  Very, very helpful!"
~Sharon Cash, Realty Specialist
 BLM 
 
Current Schedule
 
April 20 Acing the Interview, BLM employees, MIO, 8:30-12:00
For more information, check my websiteE-mail or call me (541) 890-1883. 
 Instructor Karen Bolda
"This (Adaptive Facilitation) is a great workshop to practice communication skills in a safe environment."
--Tracie Nickel, Planner III, Jackson County

"I enjoyed this class (Adaptive Facilitation). It was very useful, even the exercises."
--Sherry O'Neill
 
"I liked your enthusiasm, job searching and interviewing tips, and the time to interact with each other with practice information interviews."
--Brian Ettling

"Everything you always needed to know about searching for that perfect job."
--Karen Jeffrey

"Karen is very approachable and easy to be with, and answers questions thoroughly."
--Henry Saltonstall
 
"Karen, you were very informative in a casual format that made it easy and enjoyable to take in the focus of the workshop."
~Toni DeVenney

 
 
Greetings!
 
E-mail is an excellent tool for exchanging quick updates, detailed factual information, schedules, sending notes, or attaching lengthy documents rather than printing them.  It is NOT a good tool for group discussion on a controversial topic, or for trying to make a point in a disagreement.  Yet, that is how it is often used, and co-workers and groups often find themselves in a major conflict created by an e-mail exchange.
 
I recently attended a meeting where attendees were trying to find common ground on an issue where several attendees had widely differing views.  We already knew this because in the week prior to the meeting, e-mails had been going back and forth between the opposing parties adamantly stating their opinions. And to ensure an audience, the writers cc:ed copies to the entire e-mail list of meeting attendees.  Lines had already been drawn as to who believed what, and the meeting started with arms crossed and attendees busy trying to figure out who had written what e-mail. 
 
Sitting alone in front of a computer giving your opinion with unlimited amount of time and no opportunity for anyone to counter your arguments gives you the illusion that anyone reading it is sure to see the validity of your argument. Instead, all that happens is an e-mail is soon sent back countering the first e-mail, which is then countered with another e-mail, which is then added on by someone on the cc list, and on it goes....
 
It is hard to have a live discussion with someone you are having a disagreement with, but if your goal is to move past the argument, you need to talk to the person. In the case of a group, that is what a meeting is designed for, and you should present your opinions at the meeting, not start an e-mail war beforehand. 
 
So if you find yourself poised over your keyboard, furiously determined to set the record straight; stop.  Ask yourself how you can have this conversation with real live people, and make the more difficult choice of open discussion.  
 

Instructor Karen Bolda
Karen

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