Who is more difficult the attacking vulture or a silent ostrich?  The enraged body and voice of the attacking vulture demonstrates aggressive behaviors that treat people with disrespect.  The buried head of the silent ostrich demonstrates passive behavior that treats him or herself with disrespect. Neither type is effective at resolving conflict, motivating others or building deep, lasting relationships.  Both passive and aggressive behavior types contribute to the conflict and make a situation worse. 

There will always be people in our lives that we enjoy being with and those whom we continuously struggle to get along.  How you respond to each negaholic, sad sack, gossiper, competitor, etc. at home or work, is a choice.  Conflicts do occur, and it is critical to learn how to effectively resolve them to ensure a safe, positive and respectful environment.  Becoming self-aware of how you respond to conflict will help you change your thoughts and reactions. 

People want and need their work and personal lives to be easy and harmonious.  Even though very few people enjoy conflict, there are many positive outcomes from embracing and resolving conflicts as they arise. You can ease your fears or needs for control or approval.

The Benefits of Resolving Conflict Constructively:

• People feel heard, validated and respected.
• Stable, positive and healthy relationships and environments are developed.
• Trust and collaboration are established.
• Problems are solved and processes are improved.
• Creativity and innovation are spurred.
• Complacency is minimized and growth is prominent.

Creating self-confidence and developing conflict resolution skills help individuals embrace instead of avoid challenging situations.  Establishing a safe home or work environment where open dialogue is welcomed will create happiness, compassion, strength and productivity.