If it is low, something could be going on within your organization that impacts these profit wasters. And more importantly, what action can you take to evolve your workforce into high-performance individuals?

If your answer is to hire better talent, think again. For years organizations have been focusing on recruiting top-notch people from the outside. While this is still a critical and effective practice, it is also extremely important to look at the hidden talent and "bad apples" already within your organization. Start reflecting on what strengths need to be enhanced and weaknesses need to be developed or perhaps, even terminated. Take a look; you just might find some surprises.

• Reduce employee absenteeism, lateness and turnover?

• Reduce cycle times, errors and rework?

• Increase new customers and current customer retention?

• Increase morale and productivity?

Psychology Today reported, "According to a recent Gallup poll, a bad relationship with the boss is the number one reason for quitting a job. Supervisor problems outpace all other areas of worker dissatisfaction, including salary, work hours or day- to-day duties. And employees leave supervisors, not companies."

Effective supervisors develop and empower their teams and themselves to evolve into high- performance individuals. Even if their own supervisors are not treating them with respect, they rise above it and become part of the solution, not part of the problem. They also hold the “bad apples” accountable and terminate them if necessary. With today’s diverse workforce operating under rapidly changing environments, you can no longer afford to lose your very own talent to your competition. Look within.

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