Getting to Excellent Customers
Our first Getting to Excellence webinar occurs Thursday, January 28 at 4 p.m. Eastern (3 p.m. Central, 2 p.m. Mountain, 1 p.m. Pacific)......
Getting to Excellent Customers as a title is a little hazy. Be assured that you will receive crystal clear insights and tactics to build your very own Customer Excellence.
To learn more about Getting to Excellent Customers, click any Webinar Information topic to the left.
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Content outline for
Getting to Excellent Customers
This webinar kicks off 2010 with combined attention to customers and to excellence. We'll look at what makes customers excellent and what makes business excellent for customers. And we'll look at plenty of how-to's.
How do Customers and Employees engage each other?
- Customers in 2010: how are they already different?
- Employees in 2010: same question!
What is Customer Excellence?
- How do you build commitment to customer excellence?
- How do you communicate that commitment to customers? to employees?
What about Measuring all this to know it's working?
- Can you measure commitment? Yes, and you'll see how!
- Can you measure the success of Customer Excellence? Yes, and you'll see how!
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Reasons to attend
Getting to Excellent Customers
Excellent customers
generate business success in terms of - Profitability
- Customer loyalty and referrals
- Ease of service
- Ease of support
Excellent customer
engagement generates business success in terms of
- Excellent customers and engaged employees
- Employee retention and candidate attraction
- Efficiency + Effectiveness = Productivity
- Motivation and enthusiasm
Getting to Excellent Customers webinar spells out in applicable detail the specific ways to develop excellent customers and excellent engagement. |
Who should attend
Getting to Excellent Customers?
Should you attend Getting to Excellent Customers?
- If you have contact with customers, yes.
- If you manage people who have contact with customers, yes.
- If you oversee marketing and sales, yes.
- If you want to learn how to provide excellent service that develops excellent customers, yes.
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About the webinar
Every Wright Results
webinar offers a full 60 minutes of insightful, informational content. Then the session stays open for all the Q&A participants desire.
Using quality online
webinar services, the presentation offers you visual text and graphics
that support Tim Wright's audio presentation.
Participants can listen to the audio
on either computer using Voice over Internet Protocol (VoIP) or telephone using
a dial-in long distance line.
So...you want to know the cost, right? Here's the deal:
Flat rate registration: $29.97
If you choose to invite friends, employees, associates to your office to participate with you, I hope you will be able to - Project the screenshots (Power Point...but better than usual!) to a large screen so all can view it.
- Contribute $10 per extra person via text message to the Red Cross/Haiti effort.
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