High Performance News

A Performance Improvement  Newsletter
pushing puzzle pieces

The HPL Coaching Process

In This Issue
HPL Coaching Process
HPL Assessments

Visit the HPL website

HPL Programs and Services 
Birkman Assessment

Behavioral Interviewing

Change Management

The Changing Role of Management

Coaching for Success

Collaborative Conflict Resolution

Continuous Improvement

Customer Service

Dealing with Difficult People

Dealing with Unacceptable

DISC Assessment

EAGLES (Personal Achievement)

Effective Communications

Emotional Intelligence

Faciltation Skills

Group Decision Making

Handling Multiple Priorities

Influence Skills

Innovation & Creativity

Interpersonal Skills

Leadership Development

Leading Change

Leading Effective Meetings

Lean Improvement

Managing Difficult Conversations

Mastering Major Presentations

MBTIŽ Assessment

Motivation & Communication

Participation & Quality

Performance Management

Process Improvement

Project Management

Sales Training 

Sales Management

Six Sigma

Strategic Planning

Team Building

Team Problem Solving

Time Management

Writing Skills

What questions should you be asking to determine if coaching is right for you?

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WELCOME to the latest issue of High Performance Learning's newsletter: High Performance News.

By providing you with the most recent developments at HPL, along with highlights from the leadership, management and employee development fields, we hope to help you and your colleagues continue on your journey to becoming a high performing organization.
Please feel free to forward this newsletter to your friends and colleagues, and as always, please contact us with any comments or questions. We look forward to hearing from you!
Coaching is not just for Executives

As both public and private-sector organizations battle serious time constraints and budgeting challenges, HPL has been receiving more requests for Coaching Services - but not solely for Executive Coaching. "In addition to our Executive Coaching services, we have recently seen an upsurge in interest from middle and front-line managers," says HPL's President Steven Aronson. "They are finding it difficult to attend (multi-day) management training programs, and tell us they would prefer having a personal coach to assist them with the professional challenges and issues they are facing. They find that many of these issues can be addressed and resolved with just a few one-on-one coaching sessions."

HPL's Coaching Services help individuals, many of whom may lack extensive management training, to do their jobs more effectively. "Coaching is an individualized developmental process that links personal leadership and new skills development to your organization's - and your - biggest challenges," says HPL's Senior Consultant and Executive Coach Ann Rogers. The process often incorporates 360-degree feedback and other assessments that identify the two or three most important individual goals and/or challenges that need to be addressed to improve individual and team performance. Weekly or biweekly meetings with the coach are conducted to help clients maximize their leadership potential and ultimately increase performance. In recent engagements, HPL has coached leaders and managers to address Project Management, Customer Service, Sales and Sales Management, and Meeting Effectiveness challenges, as well as other key issues.

For example, Ms. Rogers recently worked with a hi-tech company's Vice President of Business Development who wanted to build new and stronger relationships with client organizations, and ultimately close more sales. Ms. Rogers conducted a series of interviews with the VP's senior managers, colleagues, and existing customers, while the VP completed several detailed self-assessments. Using the HPL Coaching Process, this client became more confident and skilled. As a result of the coaching, the VP (and her company) was able to secure five new client partnerships worth more than $1 million in new revenue within six months of the initial coaching.

In another ongoing HPL coaching project with a large federal agency, HPL's Senior Consultant and Executive Coach David Dennen is coaching GS-14s who perform numerous leadership and management tasks as well as other senior-level responsibilities. Using the HPL Coaching Process, participants are working to improve leadership competencies, such as: Leading and Managing Change; Leadership Skills and Techniques; Conflict Resolution; and Customer/Client Relations. HPL's coaching engagement began with in-depth, one-on-one coaching sessions with participants, which were the basis for determining current leadership potential, challenges, communication style, and overall individual coaching goals. Then participants completed individual skill assessments to customize their coaching program, set milestones, and achieve specific goals. HPL is continuing to work with them on a monthly basis to discuss leadership competencies and to act as a sounding board for individual leadership issues. With help from their personal coach, Dr. Dennen, participants create measurable action plans and strategies to assist with goal development and goal achievement. As HPL's coaching services conclude, these goals will be reviewed to measure improvements in individual performance and organizational effectiveness.

Early reactions from participants and the Agency's Regional Administrator have been extremely positive, with one participant stating: "I have worked in this Agency for many years, and I have never gotten this type of useful feedback before. It really makes a difference to talk about how I am dealing with change, conflict, communication, delegation, and other topics. A lot of things make much more sense to me now. And my coach has helped me to move to specific action. I am now effectively confronting some real challenges. The one-on-one Coaching has made a real difference for me."

For more information for HPL's Coaching Services please contact HPL in our Corporate Offices at 508-877-3600 or our Mid-Atlantic Regional Office at 202-548-2909.

HPL Assessment Services for Coaching

In addition to designing customized Coaching Services, HPL also provides comprehensive assessment services for both Individual and Team Coaching, which usually includes some combination of the following assessment tools:

360-Degree Feedback: With you at the center of attention, subordinates and supervisors provide feedback to help you fully develop your skills and capabilities.

Birkman Assessments: Individual and team assessments facilitate team building, executive coaching, leadership development, and interpersonal conflict resolution.

DiSC Assessments: Individual and team assessments measure the universal language of behavior to help employees build strengths and become better leaders, managers, and supervisors.

MBTI Assessments: Individual and team assessments help organizations develop more productive work teams and improve the quality of work life.

To discuss your organizational development and/or training challenges, please contact us at our:
Corporate Headquarters                                                                          Mid-Atlantic Regional Office
Framingham, MA                                                                                   Washington, DC
508-877-3600                                                                                         202-548-2909
steve@hplinfo.com                                                                                 jennifer@hplinfo.com
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