I start with the wonderful news that an endangered sub species of giraffe has been born at
Marwell zoo,
read all about it here - and giraffes have made the news more than once this month, with the great story about Sainsbury's Tiger bread being renamed. If you didn't see the story it was a fantastic piece of PR and corporate branding. It just shows that a little bit of effort from one team member really can make a huge impact.
I believe that customer service is going to be paramount this year, and those companies and organisations who focus on developing their team will have the winning edge. Research by Henley Business School found that 75% of consumers believe customer service standards in the UK are at an all-time low and
62% feel no loyalty to retailers or service providers as a result of feeling undervalued as a customer. Shocking statistics - but a great opportunity for companies to stand out form the crowd by delivering what they say they will.
With this in mind we are updating our e-learning course to a fabulous new online studio. Many companies find it difficult to release a whole team for a day or more on a training course and the popularity of e-learning at your convenience is growing.
Have a look at our innovative course which takes just 10 minutes out of the day to deliver valuable bite-sized training from your desk. Get in contact with us if you would like to discuss pricing for group licensing.
We are enjoying our work in the education sector and finding that schools in UK and in USA are interested in our methodology. If you have a student or graduate in the house our next Walking TALL Education course is on April 4th - see more details on the right. This day is designed to help those job seeking to be ahead of the competition and give them that all important confidence in presenting themselves.
Finally, I am personally have fun and being kept very busy working on some intensive executive brand programmes across a 6-month period for some blue-chip organisations. Not so much travel for the first half of the year therefore, but from July onwards it will all start again!
See you in March.
Best wishes,
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