THERE ARE A LOT OF DIFFERENT WAYS TO MANAGE, LEAD AND DRIVE A RESIDENTIAL CLEANING SERVICE
THERE ARE A LOT OF BEST PRACTICES, POLICES AND PROCEDURES FOR DEVELOPING, GROWING AND MAINTAINING A HOUSE CLEANING SERVICE
SO---WHOSE ADVICE DO YOU FOLLOW?
CORE CONCEPT:
There are probably as many different ways to handle decisions in a residential cleaning service as there are cleaning services in the world. Obviously, there is more than one way to do anything. So, whose advice do you follow? In some areas it can actually be based on what you 'feel in your gut' but there are some things in this industry that do have best practices attached to them. Put 80 residential cleaning service owners, who produce $2M or more a year, in the same room (there are only 100 in the entire country that do/did) and I would be willing to bet that 80% of their policies and philosophies are the same. There are some 'givens' when running a cleaning service. Do not waste time reinventing the wheel. Learn from experts.
RESOLUTION:
Find people who are experts and listen to everything they say. Learn from them and mimic them. Be sure you are learning from an expert. Ask the person about their experience. How long were/are they in business? How many repeat clients did/are they cleaning and how many full time employees did/do they have? Asking how much revenue they produce may be a 'sticky question' but knowing how many repeat clients they had/have and how many employees will give you a good indication of their success as a company. If they have been in business for 10 years and have 80 repeat clients they might not be the best person to ask for growth ideas. You might get great advice on how to maintain a base of clients and employees, how to manage your financials or how to best clean a bathroom but growth is not their expertise. This may be all the larger they want to get but they are still a fountain of knowledge for start up companies. Also, keep in mind that managing a staff of 4-5 cleaners in many ways is very different from managing a staff of 50 cleaners although, once again, there are some best practices, employee management and coaching skills that correlate to any number of cleaners.
IMPLEMENTATION:
Sign up for on line newsletters from every company that offers them for free that has anything to do with the residential cleaning service industry. Just do a search on the internet for things to do with residential cleaning services and you will see a lot of companies offering support materials and guidance. (Be sure to check their credentials and view their advice accordingly.) If you sign up for all of their free literature you will probably have more material than you have time to read, learn and implement. Read it and then implement what you learn. Do not waste time learning more than you have time to implement. It does not do any good if you do not use it. Only 2% of companies actually implement what they learn. Is it any secret why 90% of the world's wealth is in the hands of 2% of the world population or why only 100 residential cleaning companies have ever produced $2M/year in revenue which, by the way is less than 2% of all residential cleaning companies in the US? Listen to videos and speakers on the topic of residential cleaning. Spend one hour per day learning about your business and industry. Any more than that will be too much because you are a busy person with tons to do and any less than that will eventually lead to your inability to get any bigger or better. Start putting in your hour today by listening to "How I Became a $2M Business" by Sharon Tinberg whose residential cleaning service in Austin, Texas generated $2M in annualized revenue. Sharon had 754 repeat clients, 52 full time and 4 relief cleaners and was in the business for 22 years. She continues to stay current in the industry by consulting in the field.
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Sincerely,
Sharon Tinberg and Sharon Fliess
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