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TELL THEM EXACTLY WHAT YOU DO
SO THERE IS NEVER ANY CONFUSION, NOR DOUBTS OR MISCONCEPTIONS WITH YOUR CLIENT
AFTER ALL, REPEAT IS YOUR GOAL
CORE CONCEPT:
Clients hear only what they want to hear and remember only what they want to remember. We want them to remember exactly what we told them that we provide as services. They want to remember what services they would like us to provide for them.
RESOLUTION:
Send your client a welcome packet in the mail, or leave it at your first visit if there is not enough time to mail it, that includes a company profile sheet that lists exactly what you clean. It can also list the extra tasks that are purchased individually such as inside of the refrigerator, wet wiping the baseboards, etc. Be sure the profile sheet clearly states that there is an additional charge for each of these items.
IMPLEMENTATION:
Create a company profile sheet or use ours and make the appropriate adjustments for your company. Our company profile sheet does list extra tasks as part of the service for weekly and biweekly clients and asks for additional money for those cleaned less frequently. The verbiage is on our sheet for both so it is easily customized to match your company needs.
Company Profile Sheet-Services Provided, $5
Customer Data Sheet, $7.50
Customer Response Content, $5
Policies for Client of Cleaning Services, $7.50
Welcome Letter for Client of Cleaning Services, $5
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BUY INDIVIDUALLY OR AS A BUNDLE
CLICK HERE (alpha look for Client Welcome Product Bundle) for a 33% discount special combination price of $20.00 |
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CHECK IT OUT
FACE TO FACE LIVE SEMINAR
WHAT SHOULD BE #1 IN YOUR COMPANY?
YOUR CLEANERS
to review details and register for a 1 1/2 day live networking and seminar session at the low cost of $150 in Denver. Remarkably low room rates. Visit the event site today. Don't miss this networking and learning opportunity!
Sharon Tinberg and Sharon Fliess
Rags to Riches Success Maid Easy |
CLEANING VIDEO NOW