The Book: The Welcomer, The Key to Repeat Business

The title is finalized. The book deal is signed. Vantage Point, one of Ingram Publisher Services' partners, is extremely excited to be publishing my first book. The book cover will be designed over the next month, and hopefully I will be able to share that image with you for our May Newsletter. The publication date is set for February 1, 2012, with books being shipped in mid January. You will be able to pre-order via all of the websites, as well as order in bulk shipments via 800CEOREAD.  I will start sharing portions of the book in upcoming editions. I would like to also take this opportunity to thank all of my friends that have supported me during this process and who are eager to read what I wrote.

 

TCFCR Divisions 

Benchmarking Insights 

 

Comprehensive Feedback Intelligence 

 

ENTREVISTA 

 

Small Business Division 

 

 

 
Richard Shapiro
Richard Shapiro has established himself as a well respected thought leader in the areas of customer service, satisfaction and retention. In 1988, after a highly successful corporate career at ADP, Richard founded The Center For Client Retention (TCFCR) and remains its president and executive of its Leadership Council. TCFCR's clients primarily include a significant number of Fortune 100 and 500 corporations.

His firm designs and conducts customer satisfaction and loyalty research that is focused on providing comprehensive insights and business intelligence. His upcoming book, which will be released soon, has the potential to revolutionize the service industry.

 

TCFCR Logo 

April 2011      

Giving Back to The Community

 

Many of us quietly help out others every day, never asking or expecting a thank you in return.  Everyone who gives of themselves understands that giving back to your community has its own rewards.  I thought I would take this opportunity to talk about an organization which I feel strongly about, not to boast that I help out the community too, but to see if anyone else would like to get involved with the Life is Precious™ program.

 

Unfortunately, one in six Latina teenagers attempts suicide. This is double the rate of any other ethnic group. The Life is Precious™ program addresses the unique cultural forces that affect the Hispanic teen: stress associated with immigration; socio-economic depression; poverty; discrimination; family life and educational goals; as well as underlying psychological issues. While the program is New York based, it has become a model for other communities across the country. 

 

The program currently receives the majority of its funding from their annual Corporate Breakfast, which is being held this year on October 28th, in Manhattan. I am honored that I will be this year's Chairperson.   One of my responsibilities is to ensure that the program has the necessary funding, to not only survive, but to flourish into the future.

 

How can you help? 

 

There are many ways to get involved.   You can learn more about the organization via the website www.comunilife.org ; place an ad in the Breakfast Journal; purchase tickets to the event, etc. I can tell you that the Corporate Breakfast is an extremely emotional and moving event, especially when you meet some of the girls that have gone through the program and are so thankful for all of the help they have received. If you can assist in anyway, I would welcome the opportunity to say "thank you" for your support!


Dawn Kirspel, Promoted to Vice President, Operations

 

I am very pleased to announce that Dawn Kirspel has been promoted to Vice President, Operations. During the last year and a half, Dawn has taken over the interviewing function, in addition to her existing responsibilities for operations, quality control and account management. Through her guidance and leadership, TCFCR has been able to add two more divisions; Benchmarking Insights and Small Business, and expand our ENTREVISTA team from the US Latino market to cover additional geographic areas in Latin America, Europe, the Middle East, and the Pacific Rim.

Dawn has been with TCFCR since September 2000 and has always been an important and integral part of the TCFCR team. She began her career while attending Rutgers University as a part time data entry associate, quickly assumed the role of Operations Manager upon graduation and has consistently demonstrated superior account management skills to her clients. She has held the position of Director of Operations for the last five years.

The Center For  Client Retention
300 Connell Drive - Suite 1200

Berkeley Heights, New Jersey 07922

973.258.9400

www.tcfcr.com 

 

View our profile on LinkedIn  Follow us on Twitter  Find us on Facebook