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December 2010
In This Issue
Greetings From Sally
Holidays - Havoc or Haven?
Listening Technique
Upcoming Offerings

Basic Listening Skills Workshop - January 11, 2011

Be sure to sign up if you haven't attended yet or if you need a refresher. Spread the word if you know anyone who would like to improve their listening skills.

See Below for Details.

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Gift-Giving
It may not be too late to order some of our books and get them before Christmas. Until mid-January you can go to our website: www.PetersenPublications.com and use the Media Mail Quantity Price (the lowest price available and forget about the 5 or more) and order any amount in any mix and we'll send it or them either First Class or Priority Mail which should get them to you (USPS says in 2 or 3 days). 
This is the time to think of your family and friends who might benefit from them.
For the new year, Tea Pie might renew your soul, Why might renew your relationships and Dream might renew your work life.

Greetings from Jim

         

Merry Christmas and may whatever holidays you observe be meaningful.

I've included some listening tips to help deal with holiday blues that show up for some people in this season. They also apply to handling any kind of losses, yours or someone else's. So my very best wishes and you wrap up this year and plough into the next.

By way of a year-end report, I'm excited that over 7000 copies of my book, Why Don't We Listen Better? passed through our basement since the first of 2007. I've really been enjoying the responses and how widely the Talker-Listener Card is being used. And I'm almost ready to make an e-book version available for the Kindle and other electronic readers.

I'm pleased too for the response of folks to Sally's book of miniatures, Tea Pie, Love and Reality. They are touching reflections of the life around us and make wonderful gifts.

One of Sally's reviewers wrote that "Her miniatures are sure to make you see ─ and savor! ─ the world with a fresh eye."  I have read and re-read her miniatures and never tire of them or the way they touch me.

She's including an unpublished miniature. And we have a late holiday offer (see below).

Jim


         
Greetings from Sally Sally's Book: Tea Pie front cover
I hope that however you celebrate this season will be rewarding, and that whoever you celebrate with will be right for you. Perhaps you spend time alone, maybe you seek people and lights...for me, Christmas calls for some of each.
Being with people and lights comes naturally in this family, surrounded as we are with good friends, wonderful children, grandchildren and a great-grand bundle of pure energy.
Spending time alone takes more planning, but it's necessary for me. I didn't always recognize that, and for years collapsed, frazzled and ill, after finishing the "work" of the holiday. Now, older and wiser, I understand my need for music and candlelight, for a good book and a fire, and try to work those into my evenings.
I hope you make time to take care of yourself this year, as well as taking care of others. And that both will nourish your spirit.

My 2010 gift to you is this miniature, written after Thanksgiving this year.
 
Emily
"Well," the grandmother smiled to her hostess-in-training, "the first thing is to decide whether the tablecloth needs ironing."
Grandkids had arrived the day before Thanksgiving, to help set the table. It was a custom much favored by the grandmother who hoped to transmit down the generations her joy in a table well set with porcelain, gleaming sterling and crystal goblets set on damask.
Together they decided yes, the creamy cloth was wrinkled from hanging up since last year.
The twelve-year-old granddaughter was becoming something of a history buff. She knew more about the old black irons her great-grandmothers heated on the back of wood stoves than about a modern steam iron.
So the lesson began: how to set up the ironing board, which side to stand on and why. How to plug in and fill and set the heat range. How the combination of heat and steam would make life easy-especially compared with the heavy iron antiques they took from a shelf and compared to the gleaming Sunbeam.
Shining black hair swung as the child leaned to her task. The large cloth arranged just so, the learner swept the hot tool grandly over and back, picking up the logical motion with ease. She moved the cloth, gave the adjacent wrinkles her steam-and-heat treatment. Another section smoothed out, then another.
Suddenly the iron stopped moving and her head came sharply, eyes big:
"Oh! Now I know why people iron! Things look better!"
She went on to iron a dozen gigantic linen napkins and by the time she had finished was trying to get the purple tee shirt off her younger sister so she could make it look better too.

Holidays ─ Havoc or Haven?

What do you like about the holidays?
What don't you like about the holidays?
What is expected of you for the holidays and by whom?
Who's in charge of your holidays?
In the past what conscious changes have you made to improve your holidays?
What do you want for yourself for the holidays?
What do you want for others for the holidays?
What changes will you try to negotiate and with whom for the holidays?
What will you do differently this year for the holidays?
 
Listening Skills Workshop

My next listening/counseling skill workshop is scheduled for Tuesday evening January 11 at Rolling Hills Community Church just off Hwy 205(more details later).

I'll cover my basic material to enhance communication in homes, offices, work, emergency situations, etc. But I will spend a little more time than usual practicing ways to handle those comments folks make that put you on the defensive. So, a good option to make your new year's relationships better and brighter.



          Jim@PetersenPublications.com or call 503-590-3979.
Listening Technique: Handling the Holiday Blues

The holiday blues may be tougher than usual for many this year. If you or someone you know is struggling with being down over the holidays, fragmented relationships, the economy, the loss of a loved one, a job, or anything, here are several clues that might help.

Good listening can surround a person with supportive love. You can do it for yourself or someone else. Start by asking and acknowledging how low they (or you) feel. Use a plus ten to minus ten scale. And please don't remind them (or yourself) that others are really worse off.  

When we are down and depressed, there is usually anger to deal with. Start there. Find ways to describe the anger, how strong it is, who or what it's about, how it feels, where it's located in the body, how it compares to other angry times. Acknowledge and relax about its presence. It is normal. Naming and describing the anger will begin to let it go.

Find out what came before the anger showed up. Anger is a secondary emotion that follows on the heels of another emotion ─ disappointment, irritation, resentment, sadness, loneliness, etc. Acknowledge the primary emotion the way you did with the anger. (From here on I'll write as though you are helping someone else deal with their feelings, but you can use all the same methods on yourself, though having someone else listen to you in this way is better.)

When such feelings are talked about, don't fall off your chair or spill your coffee. The more folks talk easily about feeling bad, no matter what their situation, the sooner it goes away and the less is left to fuel ongoing anger.

If you look for it underneath the hurt feelings, you'll find caring. Help them find that and notice it. Folks don't get hurt unless they care about life, family Christmas patterns, partners, kids, the world etc. It helps me a lot to know that when someone gets angry, that right underneath is hurt, and below that is caring. So if I'm angry or someone else is angry with me, the root of it is caring. That makes anger less threatening to deal with.

This equation helps me understand anger. It is proportional to the gap between our expectations and reality. Big gap between what we expect and reality ─ a loved one dies ─ big anger. A bit late for lunch ─ little anger. Ask what they expected that did not happen, what they expected they didn't get. Expectations are our hold on thinking we should have control and that others (the world, God) should come through the way we have life planned. You can recognize an expectation of this sort that is out of sync with reality, because of the pushy should, ought, have to, and need words.

When I'm angry over one of my unfulfilled expectations, I know I've made a mistake in my assessment of reality and it's time to figure out what's real, and then come up with a creative way to deal with that reality. (Some people just aren't ever going to be on time for holiday dinners and sadly, that's who they really are. So since I can't change them, how do I handle that? Tell them what time we're eating and ask them to bring dessert, invite them an hour early or if it's serious, not invite them at all.)

To help clarify the gap between what the hurt/angry/depressed person expected and the reality, say something like: "So what you expected was........and what really happened was................. Mmmmm." This often leads to a little better assessment of reality and in the long haul, less depression.

The opposite of depressing oneself into a chair in front of the TV is moving and action. Do whatever you can to cajole folks into exercising, walking, running, hitting tennis or golf balls ─ a punching bag. Physical activity that gets someone puffing and panting burns up emotional overload and reminds us we still are alive and able to accomplish something, the opposite of the losses we experience. Oh yes, and if the activity includes doing something for someone else, it will make even more difference.

For more help on anger and depression review and practice the chapters on Acknowledging, Expectations and Anger, Persistent Anger and Bullfighters and Suicide Hints in my book: Why Don't We Listen Better? Please let me know if the hints above help. Jim@PetersenPublications.com.