| Best Practice Learning - A Focus on the Customer
Key Learning Objectives:
* Best Practice principles and their use in standardization
* Practical tips for integrating qualitative and quantitative findings
* Effective use of the Voice of the Customer in strategic planning
December 7, 2010
7:30am - 9:00am
Embassy Suites Hotel
1000 Woodward Place NE
Albuquerque, NM 87102 $35Member/$45 Non-Member/$25 Examiner  JJ Parsons, Vice President of Performance Excellence, Presbyterian Healthcare Services. Ms. Parsons has been with Presbyterian since 1984. She leads the enterprise effort to achieve the Malcolm Baldrige National Quality Award (MBNQA) through an enterprise focus on continuously improving processes to produce nationally excellent clinical, service and business results. |
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Best Practice Learning - Successful Execution of Strategic Plans: A Simple Approach
Most organizations do strategic planning but 4 out of 5 organizations fail - or at least don't fully succeed - in deploying their plans. This session will outline a simple, proven means for any organization to fully align their process for improving the organization (strategic planning) with their processes for managing day to day operations.
January 11, 2011
11:30am - 1:00pm
Embassy Suites Hotel
1000 Woodward Place NE
Albuquerque, NM 87102
$35 Member/ $45 Non-Member/ $25 Examiner
Register Today!!
PSFA (Public Schools Facility Authority)
Team Presenters: Robert Gorrell, Executive Director; Martica Casias, Planning & Design Division Manager; Mark Williams, Manager of Strategic Planning & Process Improvement |
| 2011-12 Baldrige Criteria Changes
Attend this workshop to learn in detail about the revisions in the 2011-12 Baldrige Criteria.
January 20, 2011
8:30am- 12:Noon
CNM Workforce Training Center
5600 Eagle Rock Avenue NE
Albuquerque, NM 87113
$50 Member/$75 Non-Member/$40 Examiner
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