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Practical Stuff
A NEWSLETTER FOR DOCUMENT CENTER PROFESSIONALS
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UPCOMING EVENTS

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Mike Porter 
 
JUST POSTED!
Another video for Mailing Systems Technology. This one is about mail piece integrity.
 
Also, check out the video archive recently added to the publications page of the PMC website

Xplor News 
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Xplor International announced their annual Global Conference & Vendor Forum
March 16-19 in Tampa Bay, Florida.
 
This organization continues to provide educational content, professional certification, and networking opportunities for the document professionals who read Practical Stuff.
 
If you are not a member, contact me to ask about this great group. I'll be happy to tell you how Xplor has been a critical component of my professional success and why I continue to support them.
 
Greetings!
 
There have been some stories in the press recently about Move Update compliance. It seems that Postal Inspectors may have recently stepped up the enforcement of the move update rules. Some mailers have been subjected to investigations and hefty fines.
 
Are you sure that your organization is in compliance? If you're not positive about this, we recommend that you take steps to find out. You can count on us to help you validate your compliance. Just like the mailers in the examples, you may have a problem and not even know it.
 
Ironically, in some of the cases that were quoted in the articles, the mailers had been the recipients of recent awards and recognition by the USPS as outstanding mailing partners. They thought they were doing a great job!
 
The cases come down to a matter of dotting i's and crossing t's. There are a set of USPS-approved move update methods. If you don't use those methods, or can't prove that you do, you could be in violation. This is not a place you want to be.
 
I doubt that the mailers in question are denying the fact that their procedures for ensuring current and accurate mailing addresses were different from the strict interpretation of the rules. But in spirit, they were certainly doing all they could to achieve address accuracy.
 
In fact, the methods these mailers used probably required more work and cost them more money than the USPS-approved solutions. And in many cases, they were likely to be more accurate since the information came from the customers themselves, not a database that can contain errors or be out of date.
 
As these mailers found out, ignorance is no defense. Sending your mail to a presort bureau or other mail service provider does not protect you from Postal Inspector action. If you're the permit holder, you are responsible for knowing what is being done with your mail by companies that prepare it for you.
 
Have you audited the move update procedures performed on your mail recently? Have you ever done that? Probably not!
 
The baseline move update rules have been in place for a long time. That means a violation discovered today can potentially be applied to all the mail you prepared over the last 12 years. That's a whole lot of postage discounts to lose in one fell swoop - millions of dollars worth!
 
Add "Check our move update procedures" to your list of things to do. Don't delay. Hiring us or someone else to do an audit is a worthwhile expenditure to eliminate a risk of this magnitude. After you explain your exposure to the legal department, they'll be happy to write the check to protect you.
This Month's Question
Question MarkIf document center managers could change one thing about their operation, what would it be?
 
This was the question we asked in "The World's Shortest Survey" last month.
 
Thanks to everyone who participated!
 
Didn't get a chance to do the one-question poll?
 
CLICK HERE to be taken to the survey - it's still active!
 
The answers to this question were pretty dispersed.
 
Some managers voiced a frustration with management - They mentioned corporate management asking for things that the document print/mail center couldn't provide or suggested there was a general need for organizational improvements.
 
Others were more specific, citing a lack of funding or resources as the principal challenges they faced.
 
Somewhat surprisingly, postage rates got some votes - even though the poll was conducted after the USPS announced a price freeze for 2010. Apparently these document professionals felt the rates were too high already or they were eventually going to head upward, putting a further strain on their budgets. Or perhaps the managers feared higher rates would accelerate a decrease in the volume of mail they produced.
 
And some managers recognized a need to provide enhanced services. They wanted to do more complex mailings which would require an investment in hardware or software.
 
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It's difficult to draw any solid conclusions from this little survey. That would take a bigger sample size and more qualifying questions. However, the results we got do seem to point out that document print/mail managers are being tested on many fronts.
 
Economic challenges, in combination with new document requirements, inevitable postal system changes, and technology advances are bound to keep this group on their toes for the next several years.
 
Handling it all without any help or guidance is going to be a tall order. We plan on being here to assist you when the time comes.
 
Have a question? Got a nagging operational problem that won't go away? Want to know about best practices?
 
Send your questions to: info@printmailconsultants.com
 
We'll include the best questions in future issues!
 
Sincerely,
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Mike Porter
Print/Mail Consultants