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This Month's Question If document center managers could change one thing about their operation, what would it be?
This was the question we asked in "The World's Shortest Survey" last month.
Thanks to everyone who participated!
Didn't get a chance to do the one-question poll?
CLICK HERE to be taken to the survey - it's still active!
The answers to this question were pretty dispersed.
Some managers voiced a frustration with management - They mentioned corporate management asking for things that the document print/mail center couldn't provide or suggested there was a general need for organizational improvements.
Others were more specific, citing a lack of funding or resources as the principal challenges they faced.
Somewhat surprisingly, postage rates got some votes - even though the poll was conducted after the USPS announced a price freeze for 2010. Apparently these document professionals felt the rates were too high already or they were eventually going to head upward, putting a further strain on their budgets. Or perhaps the managers feared higher rates would accelerate a decrease in the volume of mail they produced.
And some managers recognized a need to provide enhanced services. They wanted to do more complex mailings which would require an investment in hardware or software.
It's difficult to draw any solid conclusions from this little survey. That would take a bigger sample size and more qualifying questions. However, the results we got do seem to point out that document print/mail managers are being tested on many fronts.
Economic challenges, in combination with new document requirements, inevitable postal system changes, and technology advances are bound to keep this group on their toes for the next several years.
Handling it all without any help or guidance is going to be a tall order. We plan on being here to assist you when the time comes.
Have a question? Got a nagging operational problem that won't go away? Want to know about best practices?
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