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Here we go! We performed our "Evaluation" which uncovered a huge opportunity and now, it was time to put our "Plan" into action. We had our meeting, now it it time to "Execute" the plan together to achieve "Highly Predictable Results". This is the part that we get the most requests for...."How do we get our employees to do what we want or expect them to do?"
It all starts with involving your employees to be part of the Evaluation, Planning, and the Execution of the objective as designed. Everyone has to be "bought in" to the Plan and agree to the Plan, which will create a Desire to achieve the "Predictable Results" that we expect.
If we get "push back" from our employees AND we ignore them it would be like going to McDonalds and ordering a "Big Mac" and the employee making the burger decides to replace the "Special Sauce" with Ketchup... Let me ask you this...Would that "Big Mac" taste the same as we know it?...or even better, would it meet our taste expectations?
Consistency is the reason why McDonald's is the number one "fast food" retailer in the world . A "Big Mac" in Texas taste the same as it does in Ft. Lauderdale, FL as well as anywhere else you have a McDonald's "Big Mac". Is it the best tasting Burger you ever had?... the answer may not always be "yes", however, it IS what you expect each time you visit McDonalds, the same way, the same taste, EVERY time, NO exceptions!
So how does McDonalds do it so well? They document every step of the Process in their "Operation Manuals" and train each Franchise Owner and it's employees on that process from Start to Finish! When there is a change from time to time, they "re-train" the change in the process and hold everyone accountable to the changes in their process. When someone falls short of their process and fails to achieve the daily and monthly goals?....they are either re-trained, coached, or counseled on corrective action to the process. These corrective actions are also detailed, written out and "practiced" each and every day. The key to getting your employees to do what you want them to is to let them know what is expected of them. It has to be written out for them to review, then we have to train them on what is needed to get the knowledge and skill. Lastly, we have instill that inner desire that is required needed to practice until perfected. Then it's up to you to "Inspect What You Expect" each and everyday with your employees to achieve YOUR "Predictable Result" So let's review the 3-step process: 1. Evaluation - Financial Statement, R.O. Survey, CSI, Phone Shop, Observation! 2. Plan -The plan must be written out and the key is to include your employees in this process. This is how you get the buy in! If you fail to write out what is expected of everyone, you plan to fail. 3. Execute - This is the date and time you all agreed on to start the new process. Make sure all the equipment, training, coaching, and counsuling are available and agreed upon by everyone. Inspect What You Expect! Praise in public! Counsel in private! Look for the small victories that your employees are achieving and coach them accordingly! Remember that Success only happens when Preparation meets Opportunity! We have some documents available to assist you in achieveing your Goals. Just click on the ones you need and we will e-mail them to you.
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