The Daily Action Plan is your playbook to winning the game. It consist of the Basic Fundamentals that must be practiced everyday with no exceptions or you will not have achieved your potential and one or more customers will have left with a poor or average "Moment of Truth" about your Service Operation.
The best way to get the most out of this is to have an open mind and don't tell yourself we already do this or that's old school. What you need to do is look in the mirror and ask: How well are we practicing and mastering each of these Daily Basic Fundamentals? Instead of asking...Teach Me Something New!
The list consist of:
1. Written Out Crystal Clear Goals
2. Appointment Process
3. Route Sheet Process
4. Technician Performance Board
5. Service Advisor Reports
6. History Pulled on each Customer
7. Recalls pulled on each Customer
8. Scheduled Maintenance Needed
9. Morning Meeting with Techs and Advisors
Need Advise or have a Question on any of these fundamentals click on:
ASK GUY!
Want a copy of ACG's detailed Daily Action Plan guideline then click on the Link below.
