Highlights of the IWHTA supported  IMTT 2010, Singapore conference. 

March 2010

In this issue

IWHTA newsletter Hospital Partner


SIme Darby Healthcare

Clinica Biblica Hospital, Costa Rica
 IWHTA partnering Global Healthcare Travel Events 2010
Asian Business Forum
 Malaysian Medical Tourism & Healthcare
March 29 - 30, 2010,
The Ritz Carlton,
Kuala Lumpur,

European Medical Travel Conference 2010

  European Medical Travel Conference 2010,
May  5 - 7, 2010,
Venice, Italy  

Glow 2010

 Glow 2010
  Asia Medical Tourism & Wellness Congress
May 13 - 14, 2010
Kuala Lumpur, Malaysia

International Wellness and Healthcare Travel Association

 Medical Travel Expo 2010
Mumbai, India
Dear Healthcare Travel Industry Stakeholders,

IWHTA is delighted to share the highlights of 'International Medical Tourism and Travel 2010' conference that took place in Singapore from 1-3 March 2010. The conferences attracted speakers and participants from USA, Middle East, India, Thailand, Malaysia, Korea, Taiwan and Singapore. The participants were hospitals CEOs, Medical Directors, Marketing Executives, Government Representatives, Professors, Consultants and Doctors. IWHTA was the supporting organization and the official online media partner for IMT&T 2010. Here is the highlights of the Day-1 sessions
Mr Naresh Jadeja    
Datuk Mohd Radzif  YunusMr Naresh Jadeja,                         
International Wellness and Healthcare Travel Association
IWHTA president Mr. Naresh Jadeja applied his vast international experience in his presentation on 'Revising long term strategies to develop the medical tourism sector in Asia'.  He explained the importance of word of mouth referrals and local touch in publicity and branding. He showed the keys to achieve success through different strategies. He explained Medical vacations, volunteer match, and innovative 'Donate a Surgery' program. It was helpful for many to understand why medical tourism has not picked up well and what is required. His presentation got very curious questions from the participants as they said many of the approaches are presented for the first time in this medical travel industry.

Dr Jason Yap, Chairperson, Day - 1

Dr Jason YapDr Jason Yap,                                                     Director of Healthcare Services in the Singapore Tourism Board 

Chair person for day one Dr Yap is one of the pioneers of Medical Travel industry, the key person behind 'Singapore Medicine' and many medical travel concepts. Dr Yap Kick started the conference with his presentation on 'Building brand loyalty and customer retention in medical tourism -  hard won privilege that must be earned.' explaining a true picture of Medical Travel Industry. He also present his views on Revenue model, along with the possible ways to raise revenue by increasing channels, no. of customers, no. of visits, no. of transactions, no. of services that too with greatly associating words viz: Know, Like, Can, Choose, Access, Heal, Recover, Smile with both patients and hospital services. 

Dr Christine Cheng 

Dr Christine Cheng
Dr Christine Cheng, 
MB.BCh (Wales), FRCA (UK)
'Capitalizing the medical tourism market for the Aesthetic medicine' was the next presentation from Dr. Christine Cheng of Simply Aesthetic Pte., Ltd, Singapore. She explained the growing market and her experience on different marketing strategies. She very well shared the pros and cons of different approaches and winning formulae of success. She denied the fact that you can combine medical treatment and Tourism in one trip. She said that patients cannot go to tourist places with stitches,scars and limited energy and said that I always discourage my patients to engage in any such tourism activities.
Dr Paul Chang 

Dr Paul ChangDr. Paul Chang,                                                Managing Director for JCI,

He presented his thoughts on 'Preparing an organization for the Accreditation Journey'. Also he emphasized that it is a never ending journey and requires commitment from  top physician and lead management team to better  successed in accreditation process. He addressed many doubts about the approximate cost of the survey and what to do before you opt for the survey. 
Dr Bu Cartro  

Dr Bu_CastroDr. Bu Castro,                                                Corporate Legal counsel, Private Hospitals Association of the phillippines.

Bu Castro, Corporate Legal Counsel of Private Hospitals Association of the Philippines did a presentation on 'Safefuarding your organizsation from paralysing legal vulnerabilities in medical tourism.' He talked about the forms that needs to get signed from patients based on international law and United Nations treaty. His examples on contract and importance of notice posters really cleared doubts of the participants about how to survive in the legal complexity. 
Ms Vasanti Pillay   

Ms Vasanti PillayMs Vasanti Pillay                             President Ayurvedic Association of Singapore,

Ms. Vasanthy Pillay from Ayurveda Association of Singapore talked about 'Integrating Ayurveda and how it could promote medical tourism in the county' and her efforts to include ayurveda in the Singapore Hospitals as a alternative medicine.
Datuk Mohd Radzif  Yunus   
Datuk Mohd Radzif  YunusDatuk Mohd Radzif Yunus,                         
Group Managing Director of IJN Holdings
Datuk Yunus talked about 'Developing your human resources Management strategies to achieve service excellence'. His experience and knowledge in the field of managing and developing world class facility helped to understand the importance of it.
Dr Balvinder Thakkar    
Dr Balvinder ThakkarDr Balvinder Thakkar,                                      B.D.S., M.D.S. (Orthodontics)
Jaipur Dental Hospital and Orthodontics Centre
Final session for Day-1 was on 'Escaping to a new destination for a "Dental Holiday" to take advantage of the advanced technology and first class treatment. Dr. Balvinder Thakkar, Dental Surgeon and Orthodontists from Jaipur Dental Hospital and Orthodontic Center, India,  presented pros of 'Incredible India' and dental tourism opportunities along with regular tourism. This young doctor from India was much exited to tap that 6 million foreign traveler visiting Jaipur, India. His plans on how to save vacation days of the patients and at the same time give them the best dental plans was very convincing. 
International Wellness and Healthcare Travel Association
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