It's destined to change how your company uses WinCable forever.  Imagine breaking the dependancies between technicians in the field and dispatchers in the office.  No more calls asking for urgent help to make account changes, swap boxes or close work orders.  With WinForce tech, technicians are empowered to service customers immediately while dispatchers can view the results of technician efforts in real-time.

GLDS' WinForce tech is a critical part of WinCable work management strategies. WinForce tech allows field personnel instant, real-time access to assigned work as well as customer and account details.  It eliminates calls into dispatch by putting WinCable tools on a hand-held device technicians can use to provide the best, quickest customer service possible.  WinForce tech supports any device with web-browser access but includes additional functionality if you're using an Android-based device.

The two-way communication provided by WinForce tech gives technicians a broad spectrum of subscriber and equipment data, and allows technicians to make certain account changes directly from their hand-held device. They'll have tools at their disposal to ensure they deliver the best, most efficient customer service possible.

To learn more about WinForce tech, visit our webiste, or conatct GLDS Sales.

The average cost for a customer service representative to field and resolve a billing-related issue is reported to be more than $1 per minute with the average call length being just under 6 minutes. For a company handling only 10,000 calls a month, this equates to over $700,000 annually.  In addition, a recent study of CSRs across the country revealed that the top reason for billing-related calls from customers is questions about prorated bills.  This is especially common with new customers since they are often required to pay partial months as well as the following month in advance.

Presenting customers with a bill that is easy to understand will decrease those calls dramatically. A specially-designed, more detailed bill for new customers  can go a long way towards reducing bill-related inquiries. Before determining the design and deciding what information should be included, you'll need to know what information each customer needs.  In other words, you need to anticipate what questions will be asked by which customers and provide the answers based on specific needs. No doubt this process will result in several bill designs.