Following up with the second in a three-part series designed to help you use your statement as a more effective marketing tool.  These articles have been written in conjunction with GLDS partner Cash Cycle Solutions with whom GLDS has partnered to deliver some exciting new tools we announced at this year's Users' Group.  Stay tuned for an announcement about our forthcoming SuperBill.

Use Your Statement as a Customer Retention Tool 

Current economic pressures and increasing competition in the broadband industry have created the perfect storm for increased churn.  In this climate, providers are looking for ways to differentiate themselves and to help develop a "stickier" relationship with their customers.    

A recent poll suggests that only 36 percent believe their broadband provider has an effective billing department and 70 percent have complained in the past about billing issues.  Does changing this represent an opportunity to help improve how your customers perceive you and ultimately grow customer satisfaction?  While sending a bill may seem like a necessary evil, offering accurate, engaging customer billing communication disguised as a bill might just create the cement you need to ensure your customers' eyes stay focused on you and your offering.

Read the rest of the article here.  

Using a PCI compliant release of WinCable

(available since 1.104.0) is only part of this certification effort.  All operators should follow the instructions provided by PPI, including completing the appropriate SAQ and submitting themselves to the required network scans.

Please direct any additional questions to your PPI Account Representative.