Users'
Group A Success
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Last month, GLDS hosted 40 people for its 16th Annual Users' group. Participants traveled from around the world to learn about new products and
features, provide input for future development and enjoy some Carlsbad fun.
Copies of all presentations given at the event are available at
customer request by clicking here. Kicking yourself for missing out? Next
year's event (#17) is already being planned and dates will be available
soon. At this point, we're looking at May, 2011. Here are some of the pictures from this year's event. Click here to request the
rest of the pictures.     |
GLDS Converts 240,000 Subs Across 4 Countries
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GLDS continues its expansion efforts
as seventeen new customers licensed its billing and
provisioning solutions in the last 12 months. New customers include operators on three continents, eight U.S.
states, four Canadian territories, and four countries worldwide.
As part of this process, we have completed
successful data conversions from CSG, AMDOCS, Azar, and several other billing
systems. GLDS is pleased to welcome new customers in the following
locations:
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Baie d'Urfe, QC
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Bondville, VT
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Braintree, MA
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Bryan, OH
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Canning, NS
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Cary, NC
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Chesterfield, MO
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Hendersonville, NC
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Montague, MI
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Nairobi, Kenya
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Port Renfrew, BC
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Post Falls, ID
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Reinbeck, IA
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Port
of Spain, Trinidad
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Truro, NS
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Roseau, Dominica
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Winnipeg, MB
With this expansion, GLDS hopes to welcome a new Account Manager (Technical Support) and a new Addressable Engineer in the coming months.
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Now on Twitter + LinkedIn Groups
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Interested
in up-to-the-minute information on your
favorite GLDS products, people and events?
Subscribe
to our Twitter feed or our LinkedIn group and you'll always be in the know. |
The Reason Behind WinCable
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GLDS users should periodically review Activate, Inactivate, Change of
Service, and Service Call reason codes to ensure
accuracy and provide meaningful marketing information from WinCable. Two of the
designed reports used for reporting reason codes are:
Added Packages - subscriber name, address, account number, and phone number
with the package that was added or dropped and the reason code for the change.
Selection criteria of franchise, account, include package, add reason, add date,
drop reason, and current sub status. Exportable format.
Completed Work with Packages and Summary - subscriber name, address,
phone number, current packages, management area, sales area, and completed work
details. Selection criteria of completed work with sort and two summaries. Will show summary by reason code as well as summary by 'your selection' as
defined in the report criteria.
Coming soon in version 1.104... The opportunity to use more than 2 reason codes on a single work order. Yes, this is yet another Users' Group request that's been fulfilled.
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Want a GLDS Shirt?
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Then share some of your "WinCable Wisdom" with us. Each
month we try and publish a WinCable tip that should help make using
WinCable even easier. Most times these tips come from within GLDS but
occasionally, we get a great tip from a customer. Are there some features, tricks or shortcuts that you've
found useful? If so, send them to us.
If we use your tip in our
newsletter, we'll send you a GLDS-branded gift as our way of saying
thanks! Submit a tip now. |
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| Training |
WinCable - June 15-18
- July 13-16
- August 10-13
- September 14-17
All Classes are held at GLDS' Corporate Offices in Carlsbad, CA. Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break. Click here to register. SuperControllerAll Classes are held at GLDS' Corporate Offices in Carlsbad, CA. Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break, usually from 12:00 to 1:00. Classes are scheduled on an as-needed basis. Click here to request a class. Promotion Management
Unless otherwise noted, online class from 10:00a-12:00p Pacific. Broadband internet connection required. Classes are scheduled on an as-needed basis. Click here to request a class.
WinCable for AccountantsUnless otherwise
noted, online class from 10:00a-12:00p Pacific. Broadband
internet connection required. Classes are scheduled on an as-needed basis. Please contact GLDS to request a class. |
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