GLDS Introduces WinForce
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We're happy to let you know that GLDS and PeakView Solutions have deepened their
relationship and have been working on a joint
workforce management interface. This effort provides WinCable
customers with fully-integrated, real-time access to PeakView's workforce
management (WFM) system through GLDS' new WinForce interface which provides PeakView
with data needed to drive workforce efficiencies.
"This
is the next logical next step in our year-old relationship," says Garrick
Russell, GLDS VP of Operations. "While PeakView has been working with snippets
of WinCable billing system data, this new interface opens the door to a
real-time collaboration that empowers technicians and builds efficiency. PeakView has been a good development partner
as we worked through this integration and we're looking forward to bringing
robust workforce management tools to our customers."
"We are thrilled to be working with the
GLDS team on the final steps of integration," said Manny Miera, PeakView's
co-founder and CEO. "PeakView has
already developed the first WFM application to work with the WinCable billing
platform, and it is currently being implemented in a major MSO. With the addition of this GLDS interface, our
WFM application will gain new functionality and benefits."
Stay tuned for more information on WinForce as the interface makes it through testing and out to our first workforce management customer.
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Dates Set for 2010 GLDS Users' Group
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Mark
your calendars now for April 21st through 23rd when we'll host WinCable
users from around the world at our headquarters in beautiful Carlsbad,
California.  Attendees will hear about industry trends, gain
insight from operator case studies/panels, learn about new features
added in the last year and provide input on how to improve WinCable as
we look at the next year. Those who have attended in the past
know they are in for three days of well-balanced sessions, sun and fun.
Look for registration forms early in 2010 and take advantage of early
bird registration incentives. |
| Visit Us At These Upcoming Events |
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Cable Tec-Expo
October 28-30, 2009 Colorado Convention Center - Denver, CO http://expo.scte.orgAll you SCTE members, come and meet with us! This show offers an exciting line-up of cable telecommunications industry leaders. Visit GLDS at the Colorado Convention Center in Denver for "Making TV Personal and Profitable" We'll be in booth #3045 to show the latest in billing and provisioning solutions for voice, video and data!
Telco TV Conference & Expo
November 10-12, 2009 Orlando, FL www.telcotvonline.comJoin GLDS in Orlando and "Touch The Technology!" We'll be in booth #1035 demonstrating the latest in billing and provisioning solutions for voice, video and data. This event is held in the largest TelcoTV focused exhibition hall in the U.S., featuring the leading providers of broadband and entertainment solutions. |
It Happened Again...
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Your subscriber
information is likely your most valuable asset. Despite this, we
hear from operators (all too frequently) that they aren't backing up WinCable and
SuperController. Unfortunately, by the time we hear this it's often
because an operator has had an emergency and needs to restore from
backup.
Where there is no backup, there is no opportunity for recovery. While
WinCable and SuperController can be configured to back up your database
locally, that backup is only as good as the location it resides at. For
this reason, GLDS strongly recommends storing backups off-site.
Just
this month, we heard from an operator whose hard drive crashed. The
operator hadn't taken a recent backup and the most current backup they
had was also sitting on the failed drive. While they were able to find a backup from several months ago, the operator was left trying to retrace their steps. Don't
let this happen to you!
You never know when you'll experience a
flood, earthquake or, a fire. Offsite backups distribute the risk and
get you back up and running should disaster strike. There are several
ways to get your backups off site -- tape, DVD, flash-drive and even
online storage. Regardless of the method you use, it's important to
make it part of your daily routine.
Please check to make sure you've got last night's backup, now.
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| Training |
WinCable
- November 10-13, 2009
- January 12-15, 2010
All Classes are held at GLDS' Corporate Offices in Carlsbad, CA. Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break. Click here to register.
SuperController
All Classes are held at GLDS' Corporate Offices in Carlsbad, CA. Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break, usually from 12:00 to 1:00. Classes are scheduled on an as-needed basis. Please contact GLDS to request a class.
Promotion Management
Unless otherwise noted, online class from 10:00a-12:00p Pacific. Broadband internet connection required. Classes are scheduled on an as-needed basis. Please contact GLDS to request a class.
WinCable for Accountants
Unless otherwise noted, online class from 10:00a-12:00p Pacific.
Broadband internet connection required. Classes are scheduled on an
as-needed basis. Please contact GLDS to request a class. | |
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