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GLDS Newsletter
SEPTEMBER, 2009
Volume 5

Issue 10
In This Issue
Welcome, Allegiance Communications
GLDS Named in Top 100 List
A Busy Fall Schedule
Cut Your Printing Costs
Send Your Suggestions
Training Schedule
GLDS Welcomes Allegiance Communications
 
GLDS is pleased to welcome one of our newest family members, Allegiance Communications, who has joined GLDS in a multi-year agreement for triple-play billing and provisioning solutions.
AllegianceAllegiance will use WinCable to manage digital video delivery and billing for more than 60,000 subscribers across five states, and will further benefit from GLDS' ability to automate much of their service delivery infrastructure.
"WinCable offered us the tools we needed to cost-effectively manage customer service, provisioning, and billing - every aspect of the complete service delivery cycle," stated Bill Haggarty, CEO of Allegiance Communications.  "We gave GLDS a very tight timeline for a conversion and they rose to the occasion.  We've been using WinCable for a few months now and are glad we made the change."
GLDS has successfully completed the data conversion from RR Enterprises and the launch of billing and provisioning for HITS Classic, HITS QT, HITS QT+, High-speed data, VoIP, real-time credit card/ACH processing, and CableAnytime for web self-provisioning.  Allegiance will also use the GLDS Automated Response Unit (ARU) for balance inquiry, payment, outbound dialing, marketing, and work order finalization by phone.
GLDS Sees Second Year in Top 100
 

For the second year straight, GLDS has been named one of the industry's top 100 companies by Broadband Properties Magazine - the only billing and subscriber management company to receive that designation.  Top100


Why did Broadband Properties pick GLDS?  They were looking for companies they felt helped others deploy networks by supplying key software, and offering innovative solutions for the industry.

 

We're proud to have been recognized and are committed to providing operators with great products, great service and great value.

Visit Us At These Upcoming Events
 
CCSA Conference and 16th Annual Meeting
September 20-22, 2009
White Oaks - Niagara-on-the-Lake, ON
www.ccsa.cable.ca
This is the largest Canadian show of it's kind.  Come see us and learn about the exciting new things GLDS has been doing with its Canadian customers.
 
FTTH Conference & Expo
September 27 - October 1, 2009
George R. Brown Convention Center, Houston, TX
www.ftthconference.com
Join us in booth #340 to hear about this year's FTTH deployments, and about new functionality we've introduced to better meet the needs of this segment of the broadband market. 
 
Cable Tec-Expo
October 28-30, 2009
Colorado Convention Center - Denver, CO
http://expo.scte.org
All you SCTE members, come and meet with us!  This show offers an exciting line-up of cable telecommunications industry leaders.  Visit GLDS at the Colorado Convention Center in Denver for Convergence Delivered!  We'll be in booth #3045 to show the latest in billing and provisioning solutions for voice, video and data!
 
Telco TV Conference & Expo
November 10-12, 2009
Orlando, FL
www.telcotvonline.com
Join GLDS in Orlando for Convergence Delivered!  We'll be in booth #1035 demonstrating the latest in billing and provisioning solutions for voice, video and data.  This event is held in the largest TelcoTV focused exhibition hall in the U.S., featuring the leading providers of broadband and entertainment solutions.

Cut Your Printing Costs
Did you know that WinCable users have the option of sending monthly statements via email rather than paying printing/postage and sending a bill the old fashion way? Best of all, this option is included in your WinCable software at no additional charge. Operators can send email bills to any number of selected subscribers, and attach a .pdf or .html color copy of their statement.
Complete set-up documentation is available and already installed on your workstation! Just go to the Help Menu, Contents, then Index, type in the word "e-mail" and then click the Display button. You'll see complete instructions on setup, messages, and attaching color statements.
As a bonus, setting up your email billing configuration allows you to send reports, subscriber transaction summaries, and even work orders via email directly from your WinCable database. Emailing work orders extends your system reach, improves technician productivity, and eliminates the need for additional remote users. Sending email reports to customers saves money, cuts response time, and improves customer satisfaction.
Call or email support with specific questions.
 
Submit A Tip
Each month we publish a WinCable tip that, we hope, helps makes using WinCable even easier.  Most times these tips come from within GLDS but occasionally, we get a great tip from a customer.
Are there some features, tricks or shortcuts that you've found useful?  If so, send them to us.  If we use your Tip in our newsletter, we'll send you a GLDS-branded gift as our way of saying thanks!  Click here to submit your tip.
Training

WinCable
Computer
  • September 15-18
  • October 13-16
  • November 10-13
All Classes are held at GLDS' Corporate Offices in Carlsbad, CA.  Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break.  Click here to register.
 
SuperController
  • September 3-4
  • October 8-9
All Classes are held at GLDS' Corporate Offices in Carlsbad, CA.  Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break, usually from 12:00 to 1:00.  Click here to register.
 
Promotion Management Unless otherwise noted, online class from 10:00a-12:00p Pacific.   Broadband internet connection required.
 
WinCable for Accountants
  • October 14
Unless otherwise noted, online class from 10:00a-12:00p Pacific.   Broadband internet connection required.  Click here to register.
LinkedIn User Forum

Want to attend a GLDS Users' Group all year round?  WinCable Users' now have a virtual home on the LinkedIn business networking platform.  It's a working group where WinCable users can share best practices and learn from each other.   Interested in joining?  Email us and request access.
 
GLDS Blue Back
CURRENT
VERSIONS
WinCable
1.102.11

SuperController
2.0.37.30
EVENTS

September


3rd-4th | SuperController Training, Carlsbad, CA


15th-18th | WinCable Training, Carlsbad, CA


20th-22nd | CCSA Conference, Niagara-on-the-Lake, ON


27th-1st | FTTH Conference & Expo, Houston, TX


October

8th-9th | SuperController Training, Carlsbad, CA


28th-30th | SCTE Cable-Tec Expo, Denver, CO

NOW HIRING
GLDS is looking for a few enthusiastic people to add to our team.  We currently have openings in our Carlsbad, CA office for an Addressable Engineer

Candidates should have LOTS of experience with addressability, and be skilled in the use of GLDS billing and addressable products.

The catch?  GLDS has a policy of NEVER hiring current employees from our customers.  It's an ethical thing with us.  However, if you know of qualified people who have recently left the employ of a GLDS customer please let us know!  We're always looking for the best people to serve our software users worldwide. 

Submit resumes and salary history to
Garrick@glds.com

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