Today's turbulent economic environment demands intelligent decisions.  To remain competitive, operators must have insight to make the right decisions at the right time - before approving service and releasing expensive equipment.  Research has determined that customers who are applying for service from cable operators' have significantly worse credit than the general US population.  In fact, nearly 3 out of 4 new service requests have risk factors that indicate future delinquency.  Research also indicates that a disproportionate number of new service requests are from younger, less affluent consumers which may offer a logical explanation for the higher risk associated with this demographic.  With more than 60 percent of individual contact information changing each year and more than 44 million households moving annually, the need to have a successful risk management process is vital for the continued success of our industry.

• Average write-off without a converter: $85 - $145
• Average write-off including a converter: $450 - $650
• Cost to roll truck to disconnect/reconnect service: $45 - $85
• Average # of days to disconnect past due accounts: 75 day

Successful cable risk management is an approach that incorporates legal, highly scientific predictions about subscriber payment behavior and performance to deliver important operational efficiencies and a substantial ROI.  With advanced modeling and enhanced subscriber level segmentation, operators can precisely identify the most risky, credit-challenged subscribers to ultra-high achievers that will maximize sales and boost profits.  Combined with agile decision management technology and operator-controlled business rules, risk management empowers CSRs to instantly and accurately respond to credit characteristics with appropriate options for every subscriber.  And while a one-size-fits-all model has never worked for our industry, the best risk management solutions will provide operators with the flexibility, tools, and know how needed to protect the bottom line and achieve proven results.

Thanks to a new partnership with SubscriberWise®, GLDS can now deliver real-time decisioning data right from the WinCable subscriber management system.  CSRs will have instant access to a thorough risk assessment and, more importantly, recommended actions and deposit amounts - intelligence a FICO® score alone just can't provide.

For more information on how managing company risk can improve your bottom line, please contact GLDS Sales.

It's that time again. Mark your calendars now for May 5th through 7th when we'll host WinCable users from around the world at our headquarters in beautiful Carlsbad, California.

Attendees will hear about industry trends, gain insight from operator case studies/panels, learn about new features added in the last year and provide input on how to improve WinCable as we look at the next year.

Those that have attended in the past know they are in for three days of well-balanced sessions, sun and fun. Look for registration forms in February and take advantage of early bird registration incentives.

Sheraton Nassau Beach
January 26-29, 2009
Nassau, Bahamas

Come visit Sandi at the CCTA 's Annual Meeting Jan 26th through 29th where we'll have the latest software on display. 

Sandi will meet with you one-on-one to answer ANY questions you have. Click here to reserve time.

WinCable

• January 13-16
• February 10-13
• March 10-13

All Classes are held at GLDS' Corporate Offices in Carlsbad, CA.  Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break.  Click here to register.
SuperController
All Classes are held at GLDS' Corporate Offices in Carlsbad, CA.  Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break, usually from 12:00 to 1:00.
Promotion Management
Unless otherwise noted, online class from 10:00a-12:00p Pacific.   Broadband internet connection required.