| 2008 CCSA Show |
September 21 - 23, 2008
Mont-Tremblant, Québec
Fairmont Tremblant
Join GLDS in Mont-Tremblant, Québec, for the CCSA's annual member meeting and expo. We'll be available to discuss recent successes in Canada, and show the latest in billing and subscriber management solutions. |
| Welcome, James! |
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GLDS is happy to welcome James Mette, the newest member of the GLDS family. James will join the Technical Support team and will help ensure our customers receive top rate support.
James holds a bachelors degree in English, and came to us from Cox Communications where he was on the front lines working directly with subscribers.
Welcome aboard, James! |
| CableAnytime Improvements |
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More than 50 operators have seen first hand, the value of adding CableAnytime to their customer service experience. Customers view and pay their bill online, upgrade services, order PPV and even view call detail records if they are a voice subscriber.
Never satisfied with "good enough" GLDS is again enhancing CableAnytime, adding several new features. Subscribers will soon be able to:
- Pay their bill by check.
- Order PPV events by check.
- Sign up for credit card billing online.
- Sign up for ACH billing online.
GLDS is committed to helping operators serve their customers more efficiently and cost-effectively. What better way than by employing CableAnytime, an automated "CSR" that's available 24x365.
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| GLDS Welcomes Total Billings |
We are pleased to announce that GLDS has recently named Total Billings, Inc (TBI) as a certified outsource billing service provider. TBI is recognized nationally as a company that is highly experienced, reliable and one that possesses exceptional IT capabilities. Plus, they place great importance on quality and customer service.
Based in North Carolina and serving clients from coast to coast, TBI provides Technical Bill Design and Implementation Services, Data Processing Services, Document Production and Mailing Services, Exclusive Web-Based Print and Mail Process Control and Visibility Software, Outbound Mail Tracking and Inbound Payment Tracking Services, Retrieval, and Distribution Services, and Business Continuity / Disaster Recovery Services.
TBI clients enjoy consistently low postage rates and already comply with the new USPS postal barcoding and delivery standards that will become mandatory in 2009.
Interested in learning more? Contact GLDS Sales for an introduction or visit their web site for more information. |
| Seasonal Customers |
Did you know that if you check the "Seasonal" box on the subscriber information screen, that WinCable will consider the subscriber exempt when performing the "Handle Inactive Subscriber" functions? This is a useful way of reducing the number of subscribers managed during unreturned equipment charging, deposit refunds, refunds, and write-offs. |
| Training |
 WinCable
- September 15-18
- October 14-17
- November 11-14
All Classes are held at GLDS' Corporate Offices in Carlsbad, CA. Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break. Click here to register.
SuperController
All Classes are held at GLDS' Corporate Offices in Carlsbad, CA. Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break, usually from 12:00 to 1:00.
Promotion Management
Unless otherwise noted, online class from 10:00a-12:00p Pacific. Broadband internet connection required. Click here to register.
Handling Inactive Subscribers
Unless otherwise noted, online class from 10:00a-12:00p Pacific. Broadband internet connection required. Click here to register.
Work Scheduling
Unless otherwise noted, online class from 10:00a-12:00p Pacific. Broadband internet connection required.
WinCable for Accountants
Unless otherwise noted, online class from 10:00a-12:00p Pacific. Broadband internet connection required.
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FTTH Council Show
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Sept. 21-25, 2008 Nashville, TN Gaylord OprylandBooth# 1031 Join GLDS in Nashville, Tennessee, for Linking Communities at the Speed of Light, September 21-25, 2008 to examine how fiber to the home will be the catalyst for connecting communities at home and across the globe.
We'll be at booth #1031 showing the latest in billing and subscriber management solutions and discussing our newest FTTH enhancements. |
CURRENT
VERSIONS |
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WinCable
1.101.13
SuperController
2.0.37.13
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| EVENTS |
September
15th-18th | WinCable Training, Carlsbad, CA
16th | Work Scheduling Class, Online Class - Class Full
19th | Handling Inactive Subscribers, Online Class
21st-25th | FTTH Council Show, Nashville, TN
21st-23rd | CCSA Show, Mont-Tremblant, Québec
October
14th-17th | WinCable Training, Carlsbad, CA
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