| GLDS Hosts 14th Annual Users' Group |
Last month, GLDS hosted almost 60 for its 14th Annual Users' Group. Participants traveled from around the world to learn about new products and features, provide input for future development and enjoy some Carlsbad fun.
Copies of all presentations given at the event are available at customer request by clicking here.
Kicking yourself for missing out? Next year's event is already being planned and dates will be available soon.
Here are some pictures from this year's event.
 
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| The Cable Show |
The Cable Show '08, the biggest cable event of the year, is almost here! Returning to New Orleans from May 18-20. Join us in booth 1328 to talk about the latest in VoIP, Video and Data - including FTTH initiatives.
Find out how leading cable operators worldwide are using WinCable from GLDS to authorize digital cable, PPV, cable modems, VOD, IPTV, FTTH and VoIP directly from the billing system. Ask us about the latest in web self-care (including VoIP). Experience a live demo of Billing/SMS software that can help you increase revenues, cut costs, and improve subscriber retention and satisfaction!
(And if you're not already a GLDS customer, find out how SWITCHING to WinCable can save you thousands per month, and increase the value of your system by a million dollars or more).
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| GLDS & SubscriberWise Partner for Risk Management |
GLDS today announced a partnership with SubscriberWise®, Ltd. to offer broadband service providers a powerful risk management solution. Operators will have real-time access to data that will help them better understand subscriber payment behavior and credit risk, all from within the WinCable® subscriber management and billing software.
"Fully integrating our solutions will add significant value and enhance the cable operations experience for our mutual customers," said David Howe, president of SubscriberWise. "By combining GLDS' expert knowledge of subscriber management systems with the proven power of SubscriberWise decision analytics and best practices, this alliance will boost our customers' success through automation, increased efficiency, and cost savings".
GLDS was the first billing provider to partner with SubscriberWise and has already scheduled beta testing of the fully-integrated solution for an undisclosed customer.
SubscriberWise Risk Management Solutions incorporate TransUnion's® robust consumer credit data with the highly predictive power of FICO® scoring and analytics. Statistical data is combined with proprietary decision factors based on years of cable industry experience. The total approach results in more relevant data for operators.
The integrated solution allows storage of a calculated risk rating to each subscriber's WinCable billing system account record. Customer service personnel can then apply pre-defined company policies to credit limits, deposit amounts, and other important new customer decisions. Ongoing account activity within WinCable will be used to update subscriber metrics, reduce collections risks and determine customer eligibility for special handling and future product offerings.
"GLDS sought out SubscriberWise as part of a larger commitment to helping WinCable users better understand their customers," said Garrick Russell, VP Operations at GLDS. "SubscriberWise has a field-proven solution that, when combined with customer information from WinCable, will provide operators with an unparalleled understanding of their customers."
Interested in real-time risk management? Click here and we'll let you know when the product is available. |
| Last to Know About an Outage? |
Empower yourself with WinWatch from GLDS. Designed to alert users about an outage as soon as possible, WinWatch helps operators understand when and where they have an outage and then broadcasts alerts to specific WinCable users.
How does it know when you've got an outage? WinWatch offers real-time evaluation of all service orders generated within WinCable. It looks for a user-defined volume of service orders within a specific work area and period of time - operators define service order type, works areas and time frame.
WinWatch takes advantage of a new WinCable feature that allows you to target notifications for outage events - only notify those who need to know when there's an outage.
Want to know more about how WinWatch can help you? Contact GLDS Sales for more information.
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| 2008 SCTE Cable-Tec Expo |
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June 24-27, 2008
Booth #819
Please join Sandi in Orlando at Booth #819 to see the latest in billing and subscriber management solutions.
Not sure if you're going to attend the event? GLDS has FREE FLOOR PASSES available - CLICK HERE for more information. |
| Need A 'Reason' to Use WinCable? |
GLDS users should periodically review Activate, Inactivate, Change of Service, and Service Call reason codes to ensure accuracy and provide meaningful marketing information from WinCable. Two of the designed reports used for reporting reason codes are:
Added Packages - subscriber name, address, account number, and phone number with the package that was added or dropped and the reason code for the change. Selection criteria of franchise, account, include package, add reason, add date, drop reason, and current sub status. Exportable format.
Completed Work with Packages and Summary - subscriber name, address, phone number, current packages, management area, sales area, and completed work details. Selection criteria of completed work with sort and two summaries. Will show summary by reason code as well as summary by as defined in the report criteria.
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| Training |
WinCable
All Classes are held at GLDS' Corporate Offices in Carlsbad, CA. Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break. Click here to register.
SuperController
All Classes are held at GLDS' Corporate Offices in Carlsbad, California. Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break, usually from 12:00 to 1:00. Click here to register.
Promotion Management
Class scheduled on an as-needed basis. Click here to request training.
Unless otherwise noted, online class from 10:00a-12:00p Pacific. Broadband internet connection required.
Handling Inactive Subscribers
Class scheduled on an as-needed basis. Click here to request training.
Unless otherwise noted, online class from 10:00a-12:00p Pacific. Broadband internet connection required.
WinCable for Accountants
June 18
Unless otherwise noted, online class from 10:00a-12:00p Pacific. Broadband internet connection required. Click here to register.
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CURRENT
VERSIONS |
- WinCable: 101.11.0
- SuperController: 2.0.37.9
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| EVENTS |
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May
18th-20th | NCTA Cable Show
New Orleans, LA
June
10th-13th | WinCable Training
Carlsbad, CA
18th | WinCable for Accountants Training, Online
25th-27th | SCTE Show
Philadelphia, PA
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