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January, 2008
Volume 4, Issue 5 |
| Years Ahead with Voice |
GLDS launched its first VoIP project at Northland Communications in July of 2004, more than three years ago. We built our VoIP solution, WinVoIP, on the idea that subscribers didn't want to see their one-page cable bill balloon to ten or more pages to accommodate CDRs. Further, operators didn't need to see their print and mail costs balloon either.
Instead GLDS offered a simple solution: present call usage as aggregated line items on the invoice and send subscribers to CableAnytime (WinCable's web-based customer self-care portal) for call detail. The solution has worked wonderfully and operators find that directing subscribers to CableAnytime can result in additional PPV orders, package upgrades and reduced call volume for CSRs.
It seems as though others now agree that GLDS got it right. On October 23rd, Sprint/Nextel announced that they were changing their bill format to eliminate CDRs. Instead, they'd direct subscribers to their web site where they could view CDRs, and pay their bill online. Sprint/Nextel expected that the result would be a reduction in statement size from an average of seven pages, to three.
We do our best to help you stay ahead of the curve - and ahead of your competition!
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| Users' Group Registration Opens |
Mark your calendars now for April 21st through 24th when we'll host WinCable users from around the world at our headquarters in beautiful Carlsbad, California.
Attendees will hear about industry trends, gain insight from operator case studies/panels, learn about new features added in the last year and provide input on how to improve WinCable as we look ahead at the next year.
Several sessions are new for 2008
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Real-time subscriber credit checks.
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Automated Outage Detection and Reporting
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Transaction Archiving
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Wish List Roundtable: Didn't get enough in general Wish List session? We'll keep discussing those great ideas in this special breakout.
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And so much more!
Those that have attended in the past know they are in for three days of well-balanced sessions, sun and fun. Look for registration forms in January and take advantage of early bird registration incentives.
Click here to download the 2008 GLDS Users' Group Registration Form.
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| WinCable Enterprise |
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Ever considered spreading your subscribers across multiple billing cycles? Have a need for more speed? If so, GLDS can help - now. Available since 2003, the WinCable Enterprise version improves on the best feature set in the industry by adding several enhancements, important to growing operators.
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Cycle Billing: Operators can spread their subscribers across as many as 31 billing cycles providing a better balanced workload for statement production, payment processing and collections.
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Linux: Up to 30% faster than WinCable on a Microsoft Windows platform, WinCable Enterprise allows operators to use a Linux operating system and leverage multiprocessor machines for better load-balancing and performance.
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Multi-Company: Manage business units separately from one database, with one interface. Detailed business unit reporting, configuration and management available from one system.
Contact GLDS now to learn more about this valuable upgrade.
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| Reports in your Inbox |
Do you have a report that you run every Monday morning? Ever wish you could have reports run while you're out of the office? The Job List can automate both of these tasks for you.
The Job List can automatically run reports at specified times, such as the middle of the night when the most system resources are available. The report can be printed, e-mailed, or archived.
Users can access the Job List from the main WinCable menu or from Go To, Job List. The Job List must be left up on a workstation in order to run the reports.
For more information on how to access or configure the WinCable job list, see your WinCable documentation or contact GLDS Technical Support.
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| Training |
WinCable
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February 12-15
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March 11-14
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May 13-16
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June 10-13
All Classes are held at GLDS' Corporate Offices in Carlsbad, CA. Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break. Click here to register.
SuperController
Class scheduled on an as-needed basis. Click here to request training.
All Classes are held at GLDS' Corporate Offices in Carlsbad, California. Regular classes run from 8:30a until 5:00p, with a 1-hour lunch break, usually from 12:00 to 1:00.
Promotion Management
Class scheduled on an as-needed basis. Click here to request training.
Unless otherwise noted, online class from 10:00a-12:00p Pacific. Broadband internet connection required.
Handling Inactive Subscribers
Unless otherwise noted, online class from 10:00a-12:00p Pacific. Broadband internet connection is required. Click here to register.
WinCable For Accountants
Unless otherwise noted, online class from 10:00a-12:00p Pacific. Broadband internet connection is required. Click here to register.
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| EVENTS |
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January
28th-31st | CCTA Show
Puerto Rico
February
6th | WinCable For Accountants
Online
7th | Handling Inactive Subs
Online
12th-15th | WinCable Training
Carlsbad, CA
March
11th-15th | WinCable Training
Carlsbad, CA
April
21st-24th | GLDS Users' Group
Carlsbad, CA
May
13th-16th | WinCable Training
Carlsbad, CA
18th-20th | NCTA Cable Show
New Orleans, LA
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