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This Month's Focus Is On Success!
 
WWW.THISTLESEA.BIZ 
"Abundance"
Edition 44, August 2009
©2009 ThistleSea Business Development, LLC 
 
"Because YOUR Business should lead to ABUNDANCE." 
 
"Abundance is produced by ThistleSea Business Development, LLC for the purpose of informing and educating our clients, friends and associates."

Welcome to this August 2009 Edition of "ABUNDANCE"
 
This month is dedicated to the "SUCCESS" of a couple of ThistleSea clients who graciously share some of their hopes, dreams, successes, wins and expertise with our hundreds of "ABUNDANCE" Readers.
 
I want to thank ThistleSea Clients' Ray Russell, president, RoPro Design, Inc. and Denise Hebb, CPA, owner, D. Hebb & Company, LLC for their contributions and permission to add to our readers' enjoyment and learning. 
 
I also thank the other clients who will be sharing some of their stories, experiences, results and expertise in the upcoming months. 
 
It is very gratifying to see the results of the business development process, business coaching and our clients' efforts  pay-off to make a positive difference in their businesses, for the customers they serve, the community and the lives of the business owners' families. 
 
Like the successes being achieved by business owners' Ray and Denise, you too can experience "Abundance" in your business and life.  Just ask us how to get started!
  
I hope you enjoy this Edition of "Abundance."
 
Contact me if you have any suggestions or comments.  As always we would love to hear from you.
 
 
JDL 
 
John D. Laslavic, LPBC
Business Coach / President
ThistleSea Business Development
(724) 935-1930
ANOTHER THISTLESEA CLIENT SUCCESS STORY: 
 Business success is typically measured in terms we understand, "PROFIT" and sometimes it's measured in new terms, that of RACING!

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RAY RUSSELL, president, RoPro Design, Inc.
"Pictured on the racing bike farthest on the right"


By:  John D. Laslavic, LPBC
Business Coach/President
ThistleSea Business Development, LLC

 
I met Mr. Ray Russell, President of RoPro Design, Inc. for the first time in October 2007.  At the time Ray shared with me his love of engineering, designing robots, building robots and competitive bicycle racing.  As a matter of fact, his love and passion for bike racing was the reason why he started his own firm in the first place.  He could train during the day and work in the evening.  This was a perfect combination to keep his competitive spirit alive and him in the physical shape to race at the top level in his age class. 
 
However, Ray also shared with me that when he hired his first employee, things began to change.  Why?  Because he had to work the same hours as his employees! And, as the business grew and became more successful, more employees were hired, more work was added and his reason for starting the firm, his dream and what he personally wanted to achieve by starting the firm, to train and race, that dream began to die. 
 
Below are some excerpts of a letter Ray wrote to me in October 2007: 
 
"We (RoPro Design) are basically a design / fabrication company that specializes in robotic prototypes (for major universities) and other local robotic start-up firms.
 
I would like to talk about is my own role within RoPro. I have a clear understanding of both my strengths and weaknesses and know that I need specific help with my weaknesses in order to grow. In short, I'm an engineer - I like being an engineer - I'm good at being an engineer. I really enjoy a good engineering challenge. I enjoy meeting with customers - traveling to their locations and helping them bring to life whatever robotic creation they have in mind. So the engineering, design and customer interaction side of the business is solid.
 
I've been told, (by others), that the answer is to relinquish my engineering duties and hire an engineer. This would free me up to be the CEO I should be.
 
Unfortunately all the things I really like about the business are on the engineering side - and all the things I really detest about the business are on the management side. I know most business owners ultimately do this but in my particular situation I don't see that as being an option.
 
The areas where I struggle are the day-to-day non-engineering aspects of running the business. I have hired a new bookkeeper who already has taken a large burden from me but I'm still stuck with reviewing contracts, writing proposals, managing the daily task list of others, and answering the cell phone which rings non-stop.
 
The obvious course then seems to be to hire a CEO and get on with it. I'm all for this except for the fact that a CEO would be an immediate huge expensive overhead hit to the company. We simply aren't big enough yet to handle that sort of indirect cost. Which puts us in a chicken-egg sort of thing. Can't grow w/o a CEO - aren't big enough to afford a CEO. We make a good living - the bills get paid - but ultimately nothing changes. I think that needs to change or we are going to stagnate and die." 
 
RoPro Design began working with ThistleSea Business Development in late 2007 and remains an exceptional client today.  With our help, Ray designed a strategic business action plan and has consistently worked on his action plan.  By applying best business practices, Ray has not only continued to achieve success at RoPro Design, Inc. but also on the RACING CIRCUIT. 
 
This month Ray wrote me the following on July 13th: 
 
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" John, since our company measures its success in bike racing terms rather than profit/loss - we had a very successful weekend."

I rode in the Tour of the Valley stage race in Ohio. 4 races over 4 days. I was in 3rd place in the overall points going into the road race on Saturday. Won the race and took over the yellow jersey. Went to Youngstown, OH yesterday morning and raced the final criterium. In the sprint for the finish, a rider went down in the front of me. I managed to miss him but ended up 7th across the line. When they announced the final results, I had won the overall championship by 1 slim point. $225 into the racing account. Sweet.... Also got to kiss the pretty trophy girl...also sweet "  
  
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While Ray, after the kiss, works to restore his relationship with his wife! (Actually, his wife took the picture).  His success in both RACING and his business is a testament to the power of coaching in sports as well as business.  He loves his firm, his profession, his business and RACING. Oh, don't forget his wife.
 
That's true success and what ThistleSea's Business Coaching is all about; the Abundance in the life of the business owner. 
 
Congratulations Ray!  Good Luck In Next Week's Race. 
 
Learn more about RoPro Design, Inc. at www.roprodesign.com.
 
© 2009, ThistleSea Business Development, All Rights Reserved
SURVIVING AND THRIVING IN THE ECONOMIC DOWNTURN


Part 1
By:  Denise Hebb, CPA - Certified Public Accountant &  Certified Fraud Examiner
 
As a small business owner, it is almost inevitable that the current economic climate has caused you to panic.  Decreased sales, lower profit margins, and slower collection of receivables certainly creates a stressful situation. But, for most small business owners, the current uncertainty is not something new.  Just think back to when you first started your business or to when you weathered the last economic downturn.  While you probably worried about whether your business would succeed or fail, there was also something exhilarating about the path you had chosen.
 
I have spent the better part of my professional career making my own way.  I often describe it as flying without a net.  There is something exciting and liberating about making my own way.  Making my own rules, setting my own goals, and executing my own business strategies is what makes going to work every day seem worthwhile.  Even as I work much harder than any "real" job might demand, I feel free.  Free to set my own path, free to make my own mistakes, and free to succeed beyond my wildest imagination.  Even a long-term consulting gig begins to feel like a cage to me.
 
Such freedom requires that I bear the burden of the risks associated with running my own show, but it also allows me to reap the rewards of a successful endeavor.  My biggest fear is that my business ventures will be unsuccessful and I will be forced to get a real job.  It is this fear drives me.  I work hard, but as soon as I achieve a goal I move the goal line. It is a constant push forward, always waiting for the next sign of my success.  I am incessantly impatient and cannot wait to see the results of my work.  So, a slow down in the economy concerns me.
 
I liken the current economic environment to starting a new business venture.  While there is a lot of uncertainty and risks prevalent in the current economy, there is also an enormous opportunity for success.  Not every small business will weather the storm, but those that survive might benefit from less competition. Taking advantage of current opportunities might be as simple as getting back to basics and behaving as if you just started your business.  Starting any business required the right mindset and the willingness to do whatever it takes to succeed. 
 
Don't be afraid to get your hands dirty.  When starting a new business, you had to be prepared to do whatever it took to succeed.  You did not have the resources to hire someone to perform many of the required tasks. So, you rolled up your sleeves and did whatever needs to be done.  You answered phones, took out the trash, or delivered a customer order yourself.  And, if you are honest with yourself, you happily did whatever needed doing. A downturn in you business might require you to step into some of the roles you originally fulfilled. 
 
Now is the time to evaluate your staff and determine if it makes sense to outsource or insource some of the work to yourself or family members.  While your current staffing levels might be ideal, you may simply not be able to afford ideal. Just as you did when you first started, you must critically evaluate your current employees and determine if cutbacks are required for your business to succeed.  Waiting too long to make this assessment might mean the end of your business.
 
But, be warned, do not act too hastily.  Good and loyal employees are hard to find.  Cultivating talent is often a lengthily and costly process. Partial cutbacks may be a better alternative to cutting positions entirely. For instance, employees will often accept a reduction in their pay if it means that all employees get to keep their jobs.  As a business owner, you must carefully evaluate your employees and their efforts against the needs of the business.
 
Expect to make sacrifices.  I'll admit it. I am used to a certain standard of living.  I hate doing without. Yet, each new business I started meant that I might not receive a weekly, or even annual, paycheck. This is the price paid for the freedom that running your own business.  If you want a steady, predictable payment for your services, then maybe a "real" job is for you. Having your own business means that you must be prepared to sacrifice some of your financial security and be willing to go into debt -  responsibly, of course -  if necessary to ensure that your business succeeds. It can be a frightening road, but a road that should be familiar to many small business owners.  While doing without a paycheck is stressful in the short-term, it can have many long-term benefits.  There is no doubt that I have earned many times over the salary that I could have expected from a regular job.  The greater risk has certainly resulted in much greater rewards. 
 
When business is booming, we all have the tendency to more freely expend our resources.  We expand of lines of business, hire additional staff, and fail to carefully scrutinize our purchases.  When the profits are flowing, spending doesn't seem quite as important as it did in the beginning. But, now is the time to postpone nonessential expenditures and focus your efforts on your most profitable lines of business.  Just as you did when you first started your business - you must evaluate all expenditures.  Are they necessary?  Are there lower cost alternatives? Can the expenditure be postponed? Take a long look at all expenditures including inventory, occupancy costs, payroll and employee benefits, and travel and entertainment.  Just as you did in the beginning, you need to get by with a bit less.
 
Renegotiate your office lease.  Has the market rate for your space declined? Does your building have an excess of vacant offices? Is your lease about to expire?  Are you paying for space you don't need or use? Use the downturn in the economy to your advantage by trying to renegotiate more favorable terms.  Perhaps agreeing to a lease extension will allow for a significant cost reduction.  Not surprisingly, you may find your landlord more than willing to renegotiate the terms of your least. But, if you don't ask, you will never know.

Review your telephone and Internet services.  Are there lower cost providers in the area?  Do you need all of your existing lines?  Just as when you started your business, shop around for the best value.
 
Review your routine office supply purchases.  Often, as a business becomes more profitable, the purchasing of supplies is delegated to an administrative staff member. As time goes by, the plethora of supply choices in the office expands.  Anything the staff desires is automatically ordered.  Shopping for the lowest price takes a backseat, supplies are ordered ad hoc and without much consideration.  Your review of such purchases can save you a significant amount of money.  A small investment of your time can reap huge rewards.
 
I had recently worked at a small CPA firm.  A new office manager was hired and placed in charge of purchasing office supplies.  We had a good year of getting anything the staff wanted.  I mentioned that I would like to have a laminated set of tax return assembly instructions placed at the front-desk, a single page document - a laminating machine and all required supplies was promptly ordered. I mentioned that we should have binding combs available in various sizes -  a file drawer full of binding supplies (more then could be used in a decade!) arrived shortly thereafter.  Needless to say, we had any type of pens, pencils, paper, calculators, desk lamps, or other office supply that we wanted.  The office staff was ecstatic, but the bill for these supplies had to be enormous.
 
Review service contracts. Whether it is your IT support, office cleaning, or payroll service, many services are commodities.  Paying a premium for such services makes little sense when your profits are soaring, but they make even less sense when things are a bit tight.
 
Pay attention to your "cringe" factor.  When signing checks, notice if there are expenditures that make you cringe.  You are most likely not getting value out of these expenditures.  Now is the time to review them and find a way to reduce them or find a better provider.
  
Denise M. Hebb, CPA is the owner and president of D. Hebb & Company, LLC, located  in the Wexford Professional Building II, 11676 Perry Highway, Suite 2105 Wexford, PA  15090.  Denise can be reached at (724) 935-5480 or dmhebb@cs.com
 
Next Month, PART 2; Paying Attention to the Details 

ThistleSea Business Development, LLC is proud to have Hebb & Company, LLC, Certified Public Accountants as a client. 

© 2009, ThistleSea Business Development, All Rights Reserved
RECENT THISTLESEA BUSINESS DEVELOPMENT EFFORTS 
 
Recent News / Developments
 
ThistleSea Business Development's president, John D. Laslavic, LPBC, is participating on the transition board of directors for the newly merged chamber of commerce formed as a result of the recent decision in July 2009 by the boards of directors of the Cranberry Area Chamber of Commerce and the  Northern Allegheny County Chamber of Commerce.   

The merged, yet unnamed new chamber organization is expected to be fully functional and will begin operating on January 1, 2010.  

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ThistleSea will be presenting:
 
 "What We Can Learn From:   The Emergence of the Entrepreneur! "
At the Northern Allegheny County Area Chamber of Commerce; Tuesday, August 25, 2009 at 3R's - Relationships, Referrals, and Revenue!  7:30 AM.
For more information contact:   Debbie Crum, Membership at dcrum@naccc.com.

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"Entrepreneurialism in America"
At the meeting of Priority Two, 
Sr. Executive/Professional Group (XPG)
On Monday, August 3, 2009
For more information contact Don Priestly, Executive Director at dpriest@ptwo.org.
In This Edition
GREAT CLIENT SUCCESS STORY
Surviving and Thriving in the Economic Downturn: Part 1
Recent Developments
Contact Us
PS: What People Really Buy
 
 Our Office Location:
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ThistleSea's Business Development Offices
7500 Brooktree Road,
Suite 117
Wexford, PA  15090
 
724.935.1930 Office
925.848.3266 Fax
 
 
 
Our Services:

ThistleSea Business Development
offers:
 
One-on-One Business
Coaching,
Extended Coaching
Services,
Group Coaching,
Training and Business
Development Services.
Strategic Planning Services 

ThistleSea is a Distributor of Extended DISC Personal Profile. 
 
Also incorporating affiliate services of: Fintel, Profiles International and Channel Connect. 
 
 
 
 
 

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Professional Business Coaches Alliance
 

ThistleSea is a proud member of
the Professional Business
Coaches Alliance (PBCA).
ThistleSea Coaches meet the high
standards of the PBCA.


 
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QUOTES OF SUCCESS BY FAMOUS PEOPLE
 
 
 
To succeed... you need to find something to hold on to, something to motivate you, something to inspire you. 
 Tony Dorsett

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Tough times never last, but tough people do. 

Dr. Robert Schuller
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Try not to become a man of success. Rather become a man of value. 
 
Albert Einstein
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Unless a man undertakes more than he possibly can do, he will never do all that he can. 
 
Henry Drummond
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Vacillating people seldom succeed. Successful men and women are very careful in reaching their decisions, and very persistent and determined in action thereafter. 

L. G. Elliott 

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Let Us Help YOU Become a Marketing Machine
 

ThistleSea Business Development is a Certified Guerrilla Markeing Coaching Organization 
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Call us to discuss YOUR situation, maybe we can help?
 
 
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© 2009,  ThistleSea Business Development, LLC , All Rights Reserved

 
 
What People Really Buy
 
You may think you know why your customers buy from you, but there's a good chance they buy for reasons other than the reasons you think.
 
 People seek a wide array of benefits when they're in a buying mind set. If you are communicating any one of those benefits to the people who want them this very instant, you've virtually made the sale. People do not buy because marketing is clever, but because marketing strikes a responsive chord in the mind of the prospect, and it's resonance makes that person want the advantages of what you are selling.
 
 Your customers do not buy because they're being marketed to or sold to. Instead, they buy because you help them realize the merits of owning what you offer.
 
 What do people really buy?
 
 * They buy promises you make. So make them with care.
 * They buy the promises they want personally fulfilled.
 * They buy your credibility or don't buy if you lack it.
 * They buy solutions to their problems.
 * They buy you, your employees, your service department.
 * They buy wealth, safety, success, security, love and acceptance.
 * They buy your guarantee, reputation and good name.
 * They buy other people's opinions of your business.
 * They buy expectations based upon your marketing.
 * They buy believable claims, not simply honest claims.
 * They buy hope for their own and their company's future.
 * They buy brand names over strange names.
 * They buy the consistency they've seen you exhibit.
 * They buy the stature of the media in which you market.
 * They buy the professionalism of your marketing materials.
 * They buy value, which is not the same as price.
 * They buy freedom from risk, granted by your warranty.
 * They buy acceptance by others of your goods or services.
 * They buy convenience in buying, paying and lots more.
 * They buy your identity as conveyed by your marketing.
 * They buy neatness and assume that's how you do business.
 * They buy easy access to information offered by your website.
 * They buy honesty for one dishonest word means no sale.
 * They buy success; your success can fit with theirs.
 * They buy good taste and know it from bad taste.
 * They buy instant gratification and don't love to wait.
 * They buy the confidence you display in your own business.
 
 It's also important to know what customers do not buy: fancy adjectives, exaggerated claims, clever headlines, special effects, marketing that screams, marketing that even hints at amateurishness,  the lowest price anything (though 14 percent do), unproven items, or gorgeous graphics that get in the way of the message. 
 
The best marketing of all involves prospects and informs customers. It builds confidence and invites a purchase. Best and most unique of all -- it gets through to people. That's why knowing the truth about them will help you to stand apart from your competitors and shine in the minds of your prospects and customers.
 
 from Guerrilla Marketing by Jay Conrad Levinson, also known as the Father of Guerrilla Marketing. 
 
ThistleSea Business Development, LLC is a Certified Guerrilla Marketing Coaching Firm.  Call us today to schedule a free consultation.